Jerry Priddy

Jerry Priddy

Certified Technician

Followers of Jerry Priddy68 followers
location of Jerry PriddyRockford, Illinois, United States

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  • Timeline

  • About me

    Infotech Professional

  • Education

    • My Computer Career

      2018 - 2018
    • North Carolina State University

      2014 - 2017
  • Experience

    • Staples

      Aug 2017 - Nov 2018
      Certified Technician

      Responsibilities includedMaintain and repair customer computers.Virus remediation.Tech sales.Educate customers on computers, operating systems, best practices, and software.

    • Perspecta

      Jan 2019 - Dec 2019

      Promoted to tier 2 support. Responsibilities included troubleshooting various systems supporting logistics information capabilities for the USPS.Remotely troubleshoot and repair handheld scanners and other mobile devices.Maintain and repair servers on virtual machines used to provide information services.Troubleshoot and repair kiosks and other computer systems used for mail handling and processing. Assisted customers with user accounts and issues using USPS website. Resolved an average of 150 tickets per day. Provided email and chat-based support.

      • DEMs Tier 2 Support Technician

        Apr 2019 - Dec 2019
      • Internet Customer Care Specialist

        Jan 2019 - Apr 2019
    • American Welding & Gas

      Jan 2020 - Mar 2021
      Information Technology System Administrator

      Maintained and repaired various computer systems. Set up new computers for deployment at remote locations. Assist employees with issues using and accessing POS systems, email, inventory management software, etc. Configure and maintain active directory. Troubleshoot virtual machines. Troubleshoot, configure, and maintain various mobile devices such as tablets and phones. Set up and maintain IP phones and security cameras.

    • Stride, Inc.

      Aug 2022 - Jun 2024
      Regional IT Administrator 3
  • Licenses & Certifications

    • Microsoft Server Administration (MTA Server)

      Microsoft Certifications
      May 2018
    • CompTIA Security+

      CompTIA
    • CompTIA A+

      CompTIA
      Jun 2018
    • Linux Essentials

      Linux Professional Institute
      Jun 2018