Jerry Priddy

Experience

• 

  Staples

  Aug 2017 - Nov 2018

  Certified Technician

  Responsibilities includedMaintain and repair customer computers.Virus remediation.Tech sales.Educate customers on computers, operating systems, best practices, and software.

• 

  Perspecta

  Jan 2019 - Dec 2019

  Promoted to tier 2 support. Responsibilities included troubleshooting various systems supporting logistics information capabilities for the USPS.Remotely troubleshoot and repair handheld scanners and other mobile devices.Maintain and repair servers on virtual machines used to provide information services.Troubleshoot and repair kiosks and other computer systems used for mail handling and processing. Assisted customers with user accounts and issues using USPS website. Resolved an average of 150 tickets per day. Provided email and chat-based support.

  • DEMs Tier 2 Support Technician

    Apr 2019 - Dec 2019

  • Internet Customer Care Specialist

    Jan 2019 - Apr 2019
• 

  American Welding & Gas

  Jan 2020 - Mar 2021

  Information Technology System Administrator

  Maintained and repaired various computer systems. Set up new computers for deployment at remote locations. Assist employees with issues using and accessing POS systems, email, inventory management software, etc. Configure and maintain active directory. Troubleshoot virtual machines. Troubleshoot, configure, and maintain various mobile devices such as tablets and phones. Set up and maintain IP phones and security cameras.

• 

  Stride, Inc.

  Aug 2022 - Jun 2024

  Regional IT Administrator 3