Eric Parks

Experience

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  THE MITCHELL GOLD CO.

  Nov 1998 - Nov 2008

  Shipping Supervisor

  10 years experience in management• Oversee the inspection of products prior to packing to ensure it is complete and correct.• Supervised the packing and wrapping operations to verify conformance to specifications.• Ensured product was shipped in a timely manner to meet customer on-site delivery dates.• Reviewed ship schedules and coordinated with carriers to ensure the availability of trucks and timely deliveries• Coordinated with production control regarding ship dates, changes and special instructions. Show less

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  Mitchell Gold + Bob Williams

  Nov 2011 - now

  Information Technology Specialist

  • Provide tech support to 700 employees both remote and local on-site end users* Setup work workstations for end-users both remote and local-computer, phone, printer, etc.* Assign users to proper groups in AD and assign proper security* Modify configurations, utilities, etc. for local workstations* Maintain inventory of computer equipment.* Experience with both PC and Apple computers. * Networking- any computer cable runs that included running and setting up new office locations. - Any computer/printer cabling needs* Coordinating efforts with various vendors as needed to resolve issues due to equipment or communication malfunctions (Dell, Sharp, Cisco, etc.* Participated in an on-call rotation for 700 employees both remote and local.* Walk end users through the problem-solving process.* Coordinate hardware and software repair processes with outside vendors.• Perform desktop and laptop repairs for Dell systems.• Set up, tested, and configured networks, desktops, laptops, and printers.• Resolve technical issues for clients in person, on the phone, and through email.• Diagnose, install, configure, and repair computer systems and software.• Experience working in AD assigning security and managing Show less

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  Sherrill Furniture Company

  Oct 2023 - now

  PC Support Analyst