Ugur Dogan

Experience

• 

  Kurhaus Wiesbaden GmbH

  Sept 2001 - Feb 2005

  • Elektriker

    Mar 2004 - Feb 2005

  • Auszubildender

    Sept 2001 - Feb 2005
• 

  B. Schreiner GmbH

  Mar 2005 - Jun 2010

  Kundendiensttechniker
• 

  BFS Consulting GmbH

  Jun 2010 - Oct 2011

  Außendienstmitarbeiter Vertrieb
• 

  Electrolux

  Nov 2011 - Sept 2015

  • To execute the Commercial Plan (Spare Parts, Consumables & Accessories, Extended Warranty, Product Replacement), enhancing a truly business partnership with selected Independent service providers (ISP) and Spare Dealers, and setting the necessary action plan to close the gap vs target;• To ensure the proper business support to be delivered by related functions (spare parts delivery, B2B, training program, etc.);• To define and implement the correct service network set-up (how many ISPs, how many technicians) to achieve the targeted Service KPIs ( NPS, RCT, FVC) and secure the correct maintenance of the ISPs information database;• To audit frequently Independent service providers (ISP)organization ensuring the right capabilities to reach the targets (human resources, training, IT tool, Electrolux brand identification) and agree the related improvement plan;• In cooperation with Quality & Technical Support, ensure the right compliance to the technical repair procedure, by monitoring the main KPIs (cost per call, product exchanges), ensuring the attendance of training sessions and correct claim report compilation. Show less • Conduct appliance diagnosis and repairs in consumer’s homes or other locations as needed.• Resolve all problems related to appliance performance on behalf of Electrolux consumers.• Drive a service vehicle through an assigned route to multiple repair locations.• Record all activities via computer system or designated process related to repairs, daily routes, and other activities.• Achieve performance standards for productivity and efficiency.• Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.• Maintain high level of skill and proficiency in appliance repair.• Attend all training, meetings, and other events as required.• Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values.• Maintain a dedication to providing exceptional customer service• Perform additional duties as assigned Show less

  • Field Service Inspector

    Mar 2014 - Sept 2015

  • Kundendiensttechniker

    Nov 2011 - Feb 2014
• 

  CSA Group

  Sept 2015 - now

  • Modul D Audits MID2014/32/EU & MessEV/MessEG for Meters and Charging Stations. • Suggesting recommendations of the programs. • Assisting in the coordination of audit staff training and accreditations. • Facilitating the development of cooperative agreements with other agencies and Notified Bodies. • Assists in the development and maintenance of audit price guidelines. • Conducting quality audits and preparing final reports. • Assisting with dispute resolutions with Notified Body partners. • Assisting manufacturers with non-compliant quality management systems to understand the requirements while at the same time not violating auditor impartiality. Show less • Audits according to IECEx and ATEX quality assurance Scheme. (QAR/QAN). & Management Systems quality assurance, such as ISO9001, ISO14001 & ISO18001. • Performing KOSHA and KGS Audits.• Performing CCC Audits• Suggesting recommendations of the programs. • Assisting in the coordination of audit staff training and accreditations. • Facilitating the development of cooperative agreements with other agencies and Notified Bodies. • Assists in the development and maintenance of audit price guidelines. • Conducting quality audits and preparing final reports. • Assisting with dispute resolutions with Notified Body partners. • Assisting manufacturers with non-compliant quality management systems to understand the requirements while at the same time not violating auditor impartiality. Show less • Conducting factory inspections at CSA authorized factories. Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report; review quality control and testing documentation.• Preparing Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.• Review previous FIR's to determine if previous deviations have been corrected.• With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.• Maintain contact with clients by following up, providing information, and responding to inquiries.• Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA. Show less

  • Lead Auditor / Technical Expert

    Jan 2021 - now

  • Lead Auditor

    Oct 2019 - Dec 2020

  • Field Service Representative (Inspector)

    Sept 2015 - Sept 2019