Alan Hartley

Experience

• 

  OGC Buying Solutions

  Jun 2007 - Jul 2007

  IT Services Assistant

  Programming and web development in numerous web languages (HTML, CSS & Java Script) Helpdesk support for staff across four sites in the UK. Resolving user's software queries and problems. Delivering software tuition for users. Call logging and support

• 

  Polymorph

  Sept 2008 - Mar 2010

  IT Support Analyst

  Working as external IT support for different companiesActive Directory, Group policy, commercial Antivirus & Backup software experience and supportNetwork Diagnostics IBM Lotus Notes administration for versions 6-8.5Server support and installation experienceFirst line windows client support for user issues(Printers, Virus Removal, Microsoft office, Desktop trouble shooting and routine maintenance)Experience of VM wareExperience of site due diligence for new customersExperience supporting mobile devices - such as Lotus Traveller on I phone Show less

• 

  Silverbeck Rymer Solicitors

  Mar 2010 - Nov 2012

  IT Support

  Case management software supportActive Directory Technical SpecialistMicrosoft Exchange 2007 + 2010 support and configurationFirst line windows client supportPrinter management SQL knowledge

• 

  Silverbeck Rymer

  Nov 2012 - Jun 2014

  Infrastructure Engineer
• 

  Redrow

  Jul 2014 - Jan 2016

  Support Technician

  Support Technician on the Server & SAN support teamSCCM (configuration manager) implementation, and management.

• 

  Redrow

  Jul 2016 - now

  SCCM, Windows Server 2012.

  • Microsoft Architect

    Jul 2019 - now

  • Senior Support Technician

    Jul 2016 - Jul 2019