Alan Hartley

Alan Hartley

IT Services Assistant

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location of Alan HartleyChester, England, United Kingdom

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  • Timeline

  • About me

    Microsoft Architect at Redrow Homes

  • Education

    • Hilbre High School

      1998 - 2005
    • The Manchester Metropolitan University

      2005 - 2008
      Degree: First Class Honours Bsc(Hons) Computer & Network Technology
  • Experience

    • OGC Buying Solutions

      Jun 2007 - Jul 2007
      IT Services Assistant

      Programming and web development in numerous web languages (HTML, CSS & Java Script) Helpdesk support for staff across four sites in the UK. Resolving user's software queries and problems. Delivering software tuition for users. Call logging and support

    • Polymorph

      Sept 2008 - Mar 2010
      IT Support Analyst

      Working as external IT support for different companiesActive Directory, Group policy, commercial Antivirus & Backup software experience and supportNetwork Diagnostics IBM Lotus Notes administration for versions 6-8.5Server support and installation experienceFirst line windows client support for user issues(Printers, Virus Removal, Microsoft office, Desktop trouble shooting and routine maintenance)Experience of VM wareExperience of site due diligence for new customersExperience supporting mobile devices - such as Lotus Traveller on I phone Show less

    • Silverbeck Rymer Solicitors

      Mar 2010 - Nov 2012
      IT Support

      Case management software supportActive Directory Technical SpecialistMicrosoft Exchange 2007 + 2010 support and configurationFirst line windows client supportPrinter management SQL knowledge

    • Silverbeck Rymer

      Nov 2012 - Jun 2014
      Infrastructure Engineer
    • Redrow

      Jul 2014 - Jan 2016
      Support Technician

      Support Technician on the Server & SAN support teamSCCM (configuration manager) implementation, and management.

    • Redrow

      Jul 2016 - now

      SCCM, Windows Server 2012.

      • Microsoft Architect

        Jul 2019 - now
      • Senior Support Technician

        Jul 2016 - Jul 2019
  • Licenses & Certifications

    • Endpoint Administrator

      Microsoft
    • Microsoft Certified Solutions Associate: Windows 10

      Microsoft
    • MCSA: windows server 2012

      Microsoft
    • MCSA: Windows Server 2008

      Microsoft