Jeff Quigley

Experience

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  Walmart

  Oct 2008 - Jun 2011

  Service Manager

  -Assist customers in servicing, repairing and explaining each service need.-Understanding customers' requirements and concerns; matching requirements and concerns to various service options.-Making the customer comfortable with the service being performed and keeping the customer informed and updated during the services of their vehicle.-Keeps abreast of new products, features, accessories and attend product training as required.-Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.-Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.-Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.-Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Show less

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  Reanimate Me LLC

  May 2011 - Jan 2016

  Customer Experience Executive

  ReanimateMe, LLC specialized in community engagement and outreach. A social entrepreneur engagement company that positioned itself as a gamer café and tutoring resource for entrepreneurs and students. My responsibilities included mentoring youth in academic success, and overseeing excellence in the customer experience. I established innovative solutions using data-driven analysis to increase revenue & improve loss prevention. • Developed joint business planning, sales analytics, and vendor management processes• Customer experience oversight, including developing annual and quarterly trend forecasts • Created a center of analytical excellence for growth projections realization • Advanced analysis of strengths and risk developing strategic platforms to diminish risk and increase return in the gaming center • Partnered with COO and restaurant supervisors to develop a customer segmentation model to increase sales and enhance key customer focus Show less

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  Advance Auto Parts

  Feb 2014 - Jul 2016

  General Manager

  Analyze daily, weekly, monthly and annual sales, directing profit growth. Utilizing personal relations skills to establish, maintain and grow commercial accounts. Directing a team through corporate transition while building brand and company trust with established clients. Developing brand awareness among clients through product demonstration and strategy.

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  Haus2o, LLC

  May 2014 - now

  DIRECTOR OF OPERATIONS

  Award winning and highly engaged Director of an outstanding team of hospitality professionals along the Oregon Coast. Managing a luxury private boat hotel that caters to high end clientele and executive travelers from all over the world. I am responsible for leading the development and execution of the Company’s long-term strategies with a focus on growing shareholder value. I am ultimately responsible for all day-to-day management decisions and for implementing the Company’s long and short-term plans together with the executive offices.• Leading the customer-centric operations of a luxury hotel in the world renown tourist location• Direct oversight of staff and exceptional communication engagement with executive team • Lead the implementation of the company’s long and short-term strategies while increasing the sales growthProvide operational excellence for the diverse requirements of high-profile guests and organizations Show less

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  Bridgestone Americas

  Apr 2018 - Mar 2019

  Manager of Vehicle Services

  As the Manager of Vehicle Services my responsibilities included: Leading a team of qualified and talented technicians to ensure excellent customer experiences and to maximize sales revenue and meet or exceed corporate goals. Working in a management teamOverseeing the proper safety and vehicle maintenance in the shop Assisting sales personnel in their techniques, training, and team buildingDeveloping specific plans to ensure growth for both long and short-termReviewing regional expenses and recommending improvementsAdministrative responsibilitiesEvaluates employee performancesDeveloping customer relationshipsAssuring inventory levelsProvides a safe & clean storeMarket store merchandise Show less

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  NAPA AUTO PARTS

  Apr 2019 - now

  Manager of outside Sales

  As the Manager of outside sales, I am responsible for the profitable growth in sales, revenue through planning, execution, and management of a supportive team. My responsibilities include: *Collaborating with senior leadership and executives to establish the sales goal for the region*Collaborating with leadership to execute the sales goals for the region, tracking, and monitoring progress *Maximizing sales revenue to meet or exceed corporate-set goals*Forecasting annual, quarterly and monthly sales goals*Assisting sales personnel in their techniques*Longterm and short term growth planning *Facilitating and educating with presentations of strategies, seminars and regular meetings*Reviewing regional expenses and recommending improvements Show less