Netty Marheni

Experience

• 

  ACCORHOTELS Indonesia

  Jan 2013 - Apr 2015

  Guest Services Associate
• 

  Mercure Bali Nusa Dua

  Jan 2013 - Apr 2015

  Front Desk Agent
• 

  Fave Hotel Group

  Jan 2015 - now

  • Manage day-to-day Front office operational- Managing non stay guest bill not over than 3 days with clear information- Supervise front office staff in every situation to ensure they are working up to standard of Aston - Ensure staff are clean and well groom during work time- Sharing update information related with the guest and intern front office via front office group social media to avoid intern miss communication- Make sure front office team are written, over handle face to face and triple share when afternoon briefing to avoid intern miss communication - Make sure competitor, daily room revenue and guest comment & courtesy report are correct and send to related department on time• Reporting- weekly and monthly catch up to HM- weekly and monthly catch up to FOM- FOM report to Corporate Archipelago• Anticipating fully booked situation while coordinate with reservation team, make sure to send notification to offline agent and close OTA allotment• Checking of room under “out of order” or “out of market “period and asking update progress from engineering team, this is for fully booked back up room• Preparing Group billing with detail of deposit, miscellaneous and room list for comparing with sales belonging, avoid over or less payment due miss calculating.• Managing store requisition for daily amenities As a Manager on duty at Favehotel Tohpati BaliAs a Duty Manager Apprentice Show less

  • Duty Manager

    Mar 2017 - now

  • Front Office Supervisor

    Jan 2015 - now
• 

  Fave Hotel Tohpati Bali

  Apr 2015 - now

  Front Office Supervisor

  • Manage day-to-day Front office operational- Managing non stay guest bill not over than 3 days with clear information- Supervise front office staff in every situation to ensure they are working up to standard of Aston - Ensure staff are clean and well groom during work time- Sharing update information related with the guest and intern front office via front office group social media to avoid intern miss communication- Make sure front office team are written, over handle face to face and triple share when afternoon briefing to avoid intern miss communication - Make sure competitor, daily room revenue and guest comment & courtesy report are correct and send to related department on time• Reporting- weekly and monthly catch up to HM- weekly and monthly catch up to FOM- FOM report to Corporate Archipelago• Anticipating fully booked situation while coordinate with reservation team, make sure to send notification to offline agent and close OTA allotment• Checking of room under “out of order” or “out of market “period and asking update progress from engineering team, this is for fully booked back up room• Preparing Group billing with detail of deposit, miscellaneous and room list for comparing with sales belonging, avoid over or less payment due miss calculating.• Managing store requisition for daily amenities As a Manager on duty at Favehotel Tohpati BaliAs a Duty Manager Apprentice Show less