Experience

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  Teak's codes solutions

  Aug 2019 - Aug 2021

  Technical support executive

  Worked as a Technical Support Executive with 25 months experience in PRO2C team.Reviewing the performance and reports prepared by team by following client specifications.Attending review and Escalation calls with clientsActive Involvement in client meeting ensuring the client requirements is met.Works as a Product demo video creator to communicate with prospective clientsHandles customer queries and Trouble shoot in a timely manner in chat, email and voice supportProper Escalation of Unresolved issues to concerned team using HubSpot Software. Show less

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  Sutherland

  Nov 2021 - Mar 2023

  Technical support specialist

  Working as a Technical Associate CS Internet with 16 months of experience in AT&T Broad Band service (US Telecommunication company).• Works on User Accounts following CRM authentication to validate bills, troubleshooting & device replacement, Ordering New service • Research and Diagnose end user issues in a timely manner, provide appropriate solution including escalation calls and follow up with the recommendation and actionplan. • Retain User attention and ensure to meet customer satisfaction with proper quality.• Achieved Resolution (85-95%), Productivity (100%). • Follows proper procedure to escalate unresolved issues to the concerned team• Hands on experience with sales team to improve customer retention. Show less

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  Ust

  May 2023 - now

  Associate ii-cloud infrastructure services