Experience

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  Staples

  Jan 2000 - Nov 2023

  Selected Project Accomplishments • Project management of reporting development and analytic efforts supporting Staples Business Advantage (SBA); managed over 1,000 projects since 2012 with 98.5% on-time delivery.• Completed successful four month stretch assignment launching pilot version of Staples Pro Services in U.S. Retail, in 2019.• Managed Looker® dashboard pilot for SBA in partnership with Staples Digital Solution (SDS) in 2019.• Agile management of Marketing Analytics and Digital Analytics teams through hosting daily Scrum and weekly Sprint planning sessions as Scrum Master in 2017.• Led project management of milestone, lead generation reporting over four months in 2016; provided post–marketing support in drafting process documentation and flow charts. Show less Senior Analyst, Field Optimization – Unlocked potential and realized capabilities Worked in Atlanta for 4 months• Led data collection and analysis for the Field Operations Optimization Program. Developed and maintained critical statistical databases, driving the preparation and distribution of key information. • Participated in design and development of a standardized data deck showcasing key metrics and indicators with observations and recommendations.• Collaborated with local warehouse teams and strategic partners that improved processes, and increased efficiencies while reducing service level metrics.• Supported methodology design and development for a newly organized internal consulting team. Introduced the concept of driving change from the data as a new, radical approach enabling other facilities to unlock their building design potential. Show less Oversaw 3-12 direct reports • Tightened vendor compliance, achieving a record-setting 98% on-time shipping performance for five consecutive periods in one fiscal year and two consecutive quarters of the previous fiscal year.• Supported negotiation of a 20% reduction in third-party, service provider’s monthly fees and transaction charges, reducing costs per order by 56% and achieving $160,000 total operational cost savings within one year. • Spearheaded Maxon’s vendor connection from manual to automated transmission, facilitating orders and reducing order processing turnaround from two weeks to two days, a 75% decrease.• Spearheaded a 3rd party drop ship improvement delivery program for Fireking in partnership with SBD Merchandising & Operations Support, reducing cancelled orders and slashing processing time by 65%. Show less • Provided and contributed to extensive logistics and market research team initiatives to reduce return rates among the top 100 consumables delivered back to Staples fulfillment centers.• Investigated and conducted root cause analyses on the top highest returned items, developing recommendations that reduced the total return order transactions of Staples North American delivery, contributing to an operational savings to the organization of $1.6 million within one year.• Collaborated with vendors to improve selected packaging of furniture products, contributing to a 5% reduction in Hirsh and HON damage rates. Show less

  • Product Manager, Pricing Data Analytics

    Jun 2020 - Nov 2023

  • Project Manager, Sales Operations, Reporting and Business Insights

    Apr 2012 - Jun 2020

  • Project Manager, Carrier Management, North American Delivery (NAD)

    Jan 2011 - Apr 2012

  • Senior Analyst, Field Optimization, North American Delivery (NAD)

    Jan 2010 - Jan 2011

  • Team Manager, Staples Business Delivery (SBD) Drop Ship Team

    Jan 2006 - Jan 2010

  • Reverse Logistics Analyst, North American Delivery (NAD)

    Jan 2003 - Jan 2006

  • Quality Service Associate, Staples Delivery Operation (SDO)

    Jan 2000 - Jan 2003