Experience

• 

  Jana small finance bank

  Feb 2016 - now

  Overall monitoring of all Two Green Spot Branches of Motipur , Dholi and One Jana centre Muzaffarpur Combo Branch.Assuring of branch performance in terms of remarkable disbursement.Maintain loan disbursement TAT and customer satisfactionHiring of Branch staff: Area Head, Collection & Sales Executive.Ensuring portfolio quality with 100% repaymentEnsuring audit compliance as well as field compliance as requiredCapacity Building of Sales team as well as operations team in branchSupervise and guide a team of 45 – 50 employees both sales and back office staff to achieve expected result. Show less Responsible for Cross selling the different productMaintain loan disbursement TAT and customer satisfactionMeet the monthly business and collections targetsAddressing customer’s complaints and resolve by action from his/her end or by escalating issues to seniors.Conduct Weekly and monthly review with team and discuss the business targets.Ensure on time GL reconciliationAdhere to company business guideline and policy and also recommend innovative practice for effective branch managementWork towards audit team recommended improvement areas and improve the Audit rating. Show less Area Head is responsible as the first line supervisor of the field staff as well as Relationship manager. While he directly involve in activity such as BVR and Confirmatory meeting, He will need to monitor and supervise the CREM,CRES and CREC by fixing their business target for the month. Area Head has to supervise his 8-10 member of team.Responsible for generation,retention and development of business.Conduct batch verification report for small batch loan.Managing team of 8-10 members responsible for sales as well as collection.Ensuring full recovery of loan and collection of PAR account by motivating collection team.Cross selling of Micro pension.Downloading various reports from salesforce.com and analysing the same.Ensuring the loan amount given to small batch Is utilitiesd for income generation.Review daily MIS report and plan accordingly to achithe monthly target.Ensuring achievement of given sales target,timely disbursement of loan and timely collection. Show less

  • Senior Branch Head

    Mar 2022 - now

  • Branch Head

    Apr 2021 - Mar 2022

  • Senior Area Head

    Apr 2019 - Mar 2021

  • Area Head

    Mar 2018 - Mar 2019

  • Customer Relationship Manager

    Feb 2016 - Mar 2018