Experience

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  Siemens

  Aug 2005 - Jul 2019

  Support team lead

  Led the 3rd Party Master Data (MD) team by supporting daily operations, problem solving and resolving escalations. Performed subject matter expert (SME) analysis and activities related to master data to improve data quality and streamline processes.• Managed data migrations for new acquisitions.• Monitored the team’s performance indicators monthly to ensure quality and timeliness agreements were met.• Streamlined the customer refund process to reduce processing effort and MD volumes by 1,000+ accounts annually, also reducing costs for our customers.• Led MD team on major project to align 80K US / CA vendor accounts with Corporate Master Data (CMD) regulations.Develop and implement new customer processes that positively impact operations by bridging gaps, improving quality and automating manual effort. Show less

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  Siemens

  Jan 2022 - now

  Technical support specialist

  Providing Technical support and backend troubleshooting for Siemens Versicharge