Experience

• 

  Infosys

  Sept 2006 - Feb 2018

  ● Designed & developed core backbone global Web service responsible for handling customer transactions, pending charges, balances & cycles details focusing on test driven development. ● Leading product transformation from waterfall to agile methodology. ● People Leader of more that 8 team members. ● Worked on several projects for various banking clients across the globe. ● Web application for Hedge Funds clients. Developed modules with complex business and legal requirements to compute fees and incentives for clients.● Received “Most Valuable Player” award from Infosys. ● Started from scratch to learn ins and outs of SDLC.● Developed coding skills and built professional ethics.● Started ongoing process to improve every day. ● Started from scratch to learn ins and outs of SDLC.● Developed coding skills and built professional ethics.● Started ongoing process to improve every day.

  • Project Manager

    Jan 2014 - Feb 2018

  • Technology Lead

    Sept 2010 - Jan 2014

  • Technology Analyst

    Jun 2008 - Aug 2010

  • Software Engineer

    Sept 2006 - May 2008
• 

  Intraedge

  Mar 2018 - Sept 2019

  Technical project manager

  ● Managing large scale global web application for online card activation & registration for American Express. ● Technical solutioning & delivery of registration experience for small business and consumer lending products and activation journey improvement. ● Leading a 12-member team, providing mentorship & coaching.

• 

  American express

  Oct 2019 - now

  Leading Platform Engineering team for R42 Loyalty Platform, and overseeing key initiatives - - Leading development of internal system for handling unfinished events in platform, developing dashboards and tooling helping support team for faster issue resolution- Focused work towards developing several business & tech dashboards, set up alerting and proactive monitoring helping engineers, product and production support - Led Disaster Recovery execution for entire R42 platform covering 44 micro services, bringing in architectural improvements for highly resilient system. - Improving observability with realtime metrics, and establishing Service Level Objectives over platform surface area.- Stabilizing production by resolving persistent root causes, and drastically reduced incident count, 100% reduction in MTTR - Ongoing development and shepherding of robust next-generation regression test framework with underlying Kubernetes infrastructure- Continued focus on developing tooling bringing in best developer experience and automating the product needs. Leading efforts on technology efficiencies and tooling across Amex technology organization. Core responsibilities also includes significant coaching and career development across three scrum teams and one production support team Show less ● Responsible for driving strategy, execution and delivery of unifying customer Digital Acquisitions experience across globe including prospect card & loan online acquisitions, Supplementary Card Acquisitions, Instant Card Number, Activation & Registration. ● Designed and Developed Omni-Channel experience using React and back-end using FAAS & Event Driven (Kafka) architecture for American express website.● Hiring best talent for digital acquisitions organization & setting up scrum teams, practicing servant leadership.● People Leader - Managed and mentored team of 8 and more. Show less

  • Engineering Director, Global Loyalty & Benefits Platform

    Sept 2021 - now

  • Acting Director - Technology Delivery Enablement

    Jun 2021 - Sept 2021

  • Technical Project Manager

    Oct 2019 - Sept 2021