Experience

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  Oregon institute of technology

  Mar 2015 - Dec 2015

  Computer technician i

  • Developed and documented standard operating procedures for troubleshooting common hardware and software issues, resulting in a 20% decrease in resolution time.• Solved 50+ technical issues each week using company protocols and procedures.• Managed computer hardware upkeep and repair, leading to 40% reduced equipment downtime.• Automated software installation processes to streamline deployment reducing setup time by 90%.• Administered Windows 10 migration for over 300 workstations resulting in improved operational efficiency. Show less

• 

  Cascadia health

  Dec 2015 - Jul 2016

  Data analyst

  • Cut down the time spent creating weekly and monthly reports by automating reports using SQL Server Agent and dbmail by 10 hours.• Streamlined reports into Power BI dashboards to display updated real-time data and visuals.• Developed and implemented small database and webforms for information not listed in EHR (using ASP.NET, C#, SQL), reducing errors by 80% and improving data quality for analysis.• Created stored procedures avoid redundant coding and increase the productivity by 50%.• Collaborated with cross-functional teams and provided detailed reports to support strategic planning and implementation.• Used MS Excel to organize company data and budget reports with detailed pivot tables and advance Excel functions such as vlookup and sumif. Show less

• 

  Kaiser permanente

  Jul 2016 - Jan 2024

  • Maintained a 100% compliance rate by ensuring overall release and changes adhere to SOX standards.• Coordinated 5 different cross functional teams to migrate 21 physical WebSphere Application servers and 7 databases to cloud and Exadata databases.• Reduced time spent on communicating testing and production environment notices by 90% by automating scheduled e-mails using Power Automate.• Created over 20+ onboarding and process documentation that led to a 50% reduction in training time. • Collaborated with multiple cross functional teams to implement new provider platform utilized in 8 regions across the U.S.• Collaborated with DevOps team to automate deployment processes, reducing deployment time by 50% and increasing overall system reliability; utilizing such tools as Urban Code Deployment and Jenkins.• Managed 200+ sprint deployments, implementing new production enhancements and bug fixes with 0 back outs. Show less

  • Release & Deployment Consultant II

    Mar 2023 - Jan 2024

  • Implementation Specialist

    Jul 2017 - Mar 2023

  • Implementation Specialist Associate

    Jul 2016 - Jul 2017
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  Kaiser permanente

  May 2024 - now

  System configuration consultant iv