Experience

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  First state management group (hartford financial services group)

  Jun 1998 - Sept 2000

  Business systems analyst
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  Corning inc.

  Sept 2000 - Dec 2001

  Project manager/analyst

  I have successfully led a major ERP upgrade and implementation of new system modules. In addition, I have worked on integrating the ERP system with Manufacturing Execution System, managed a team of external consultants, vendors and conducted company wide ERP training.

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  Sun life financial

  Jun 2002 - May 2004

  Business systems analyst

  - Participated in a large-scale project to implement the FileNet’s Enterprise Content Management solution throughout company’s USA based offices. As part of the business analysis team, I worked on defining business and functional requirements, modeling process flows, designing new processes and conducting extensive post implementation testing and training.- Collaborated with business users from various functional areas on analyzing requirements and creating design for modifications to the core insurance policies management system in order to support new product offerings. Show less

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  Getconnected inc.

  May 2004 - Nov 2004

  Product manager/analyst

  Managed integration of GetConnected’s products with its retail partners to increase digital service acquisition through client's stores and eCommerce websites.

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  Massachusetts information technology department

  Dec 2004 - Dec 2005

  Project manager/analyst

  Successfully designed, managed and delivered a year-long Extract, transform and load (ETL) project that involved migration of all of the state’s HR and Payroll data from two discontinued mainframe systems and creation of a MS SQL Server data warehouse to store this data.

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  Massachusetts department of revenue

  Jan 2006 - Jan 2007

  Program manager - child support enforcement division

  - Managed implementation of an automated interfaces between various state departments and the Department of Revenue in order to accept and process new Child Support Enforcement cases.- Introduced and taught processes for managing projects, gathering system requirements and writing solution designs including Use Case-based user requirements' gathering technique.- Implemented formal user help authoring process.

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  Emc

  Feb 2007 - Aug 2009

  I managed implementation of the EMC's secured remote support for usage by EMC’s Service Providers worldwide, resulting in cost savings of $4 millions over 5 years.I managed the expansion of the database architecture to improve application’s performance and increase transaction capacity, achieving 150% performance improvement. Oversaw audits and implemented monitoring of all critical components of EMC’s secure remote support. Worked with business stakeholders from EMEA, APJK, Americas and offshore support provider to design remote customer support processes specific to rules and procedures for each geographical area. Show less

  • Program Manager - EMC Remote Support Portfolio

    Sept 2008 - Aug 2009

  • Product Manager - Remote Support

    Feb 2007 - Aug 2008
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  Catalyst development llc.

  Jan 2009 - now

  Principal and owner

  Our company's focus is a construction of single family luxury homes in the Greater Boston Area.

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  Nokia

  Aug 2009 - Jul 2010

  Program manager – global mobile payments

  Managed a team of on/offshore AGS consultants as part of professional service delivery for Functional, Performance Testing, Requirements’ Analysis and Static Code Analysis areas. Oversaw implementation and execution of Nokia’s mobile commerce program to enable rapid on-boarding of multiple payment technologies.

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  Endurance international group

  Oct 2010 - May 2013

  Sr. product/program manager – products portfolio

  Developed and managed a suite of products and strategic services targeting the small businesses and direct consumers. The portfolio included the following products: mobile site builder, VPS, email marketing, DIY website builders, web themes and content writing service. - Participated in evaluation of potential products for acquisition and/or partnerships.- Developed product roadmaps, go-to-market strategies and release schedules.- Conducted competitive market analysis to identify opportunities for new products and existing products.- Documented workflows and user stories, created wireframes.- Led product on-boardings across all functional areas using Agile methodologies.- Solicited product feedback via customer and support agents’ surveys, summits and forums. - Led product delivery teams located in the US and India.- Managed vendor relationships. Show less