Experience

• 

  Saint louis zoo

  May 2010 - May 2014

  -Promoted to supervisory position with only two years of experience due to exceptional customer service, ability to organize tasks, and proper management of co-workers and customer issues -Greeted visitors and sold passes to attractions, while creating a friendly work environment-Highest sales total for summer staff; over $200,000 total with zero variances

  • Welcome Desk, Supervisor

    May 2012 - May 2014

  • Welcome Desk, Staff

    May 2010 - May 2012
• 

  Mo department of mental health

  Nov 2013 - May 2016

  Registered nurse senior

  Delivered responsive nursing care on a 25-bed long-term geriatric psychiatric unit. Trained 50+ clinicians and nursing staff over a three-day period with self-made curriculum while transitioning from paper documentation to MetaCare Enterprises EHR

• 

  Ssm health

  May 2016 - now

  -Promoted to Intermediate position after 10 months-Configure, modify, test, implement, and support Epic software at a system-level, regularly supporting Clin Doc, Clinical Decision Support, and Ambulatory-Troubleshoot basic to moderately-complex application issues, resolving on avg. 25 incidents a month and completing on avg. 9 successful changes per month-Acts a resource for colleagues with less Epic and/or organizational experience; leads small projects, exercising judgement based on multiple sources of information-Independently collaborate with acute care end users and peers to optimize Epic, adhering to organizational standards for system configuration and change control-Continue to volunteer with IHT Employee Engagement Team, meeting monthly and planning events Show less - Configure, modify, test, implement, and support Epic software at a system-level- Troubleshoot various Epic and third-party application issues, resolving on avg. 29 incidents a month and completing on avg. 9 successful changes per month - Collaborate with end users and peers to optimize Epic, adhering to organizational standards for system configuration and change control- Monitor applications for issues in connection with monthly maintenance, bi-annual upgrades, and project implementations- Continue participation on IHT Employee Engagement Committee, organizing a well-attended system-wide trivia event in April 2022 Show less Working in a large community-based hospital to troubleshoot and resolve Epic and third-party application issues or workflow inquiries. Provide end-user support to providers (23/month avg.), nurses (35/month avg.), and ancillary staff (20/month avg.), at-the-elbow and remotely, whether daily, during projects, upgrades, or go lives. Function as liaison between clinical, operations, project management, and IHT staff to build collaborative relationships when working on process improvement projects. Organize and moderate bi-monthly regional meetings with Clinical Informaticists and IHT leadership to promote program development. Participate in IHT Employee Engagement Committee; organized and hosted a successful virtual trivia night attended by IHT staff from different departments and regions. Show less

  • Epic Application Analyst Senior

    Dec 2024 - now

  • Application Analyst

    Sept 2022 - Dec 2024

  • Associate Application Analyst

    Nov 2021 - Sept 2022

  • Clinical Informaticist

    Jul 2019 - Nov 2021

  • Clinical Support Nurse

    Oct 2018 - Jun 2019

  • Behavioral Health Staff Nurse

    May 2016 - Oct 2018