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Vedran Doležal

Vedran doležal

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  • Timeline

  • About me

    Head of Business Services, ITIL 3 Expert, ITIL 4 Managing Professional

  • Education

    • Faculty of organization and informatics

      2009 - 2011
      Master's degree

    • Facullty of organization and informatics

      2005 - 2009
      Bachelor of informatics

    • High school "august šenoa" garešnica

      2001 - 2005
      Gymnasium

  • Experience

    • Municipality of hercegovac

      Dec 2011 - Nov 2012
      It expert

      Web design & administration, MS WIndows XP/7 administration

    • King ict

      Feb 2013 - now

      Business Services Department is responsible for implementing and consulting in IT Service Management (ITSM) area, Service Desk, Asset Management, infrastructure and application monitoring systems. ITSM consulting services and implementation of ITSM systems.Experience in ITIL processes implementation including:- Incident Management- Problem Management- Request Fulfilment- Change Management- Service Asset and Configuration Management- Event Management- Service Catalogue Management- Knowledge Management CA Service Desk Manager r11.x, r12.x Implementation, Modification & Administration

      • Head of Business Services

        Jul 2021 - now

      • Senior Information Technology Service Management Consultant

        May 2020 - Jul 2021

      • IT Service Management Consultant

        Feb 2014 - May 2020

      • Design engineer

        Feb 2013 - Jan 2014

  • Licenses & Certifications

    • Itil intermediate certificate in it service transition

      Axelos global best practice
      May 2017

    • Itil foundation in it service management

      Exin
      Mar 2013

    • Itil intermediate certificate in it service operation

      Axelos global best practice
      Apr 2017

    • Itil intermediate certificate in it service design

      Axelos global best practice
      Sept 2017

    • Itil intermediate certificate in it service strategy

      Axelos global best practice
      Mar 2017

    • Ca service desk manager r12.x administrator

      Ca technologies
      Aug 2013

    • Itil certificate in managing across the lifecycle (malc) - itil expert certificate

      Axelos global best practice
      Apr 2018

    • Itil intermediate certificate in it continual service improvement

      Axelos global best practice
      Oct 2017

    • Landesk service desk certified landesk engineer

      Landesk software
      Nov 2014

    • Ca service desk manager r12.x professional

      Ca technologies
      Oct 2013