Experience

• 

  Cost s.a.

  Jan 2008 - Sept 2016

  It support technician

  Responsabilities:- Being first point of call for all IT issues - Diagnosing and resolving problems efficiently via telephone, e-mail and help desk.- Maintaining the integral security of business networks and servers- Ensuring all hardware operates at its optimum level with latest updates and patchesWorking knowledge of the following tehcnologies: - Windows Server (2003, 2008, 2012)- Networking (CISCO, TCP/IP)- Web programming (HTML, CSS, Joomla, PHP, MYSQL,(SQL) - DNS, E-mail (SMTP, POP3, IMAP), Web Server (IIS, Apache, SSL, HTTP, HTTPS)- Virtualization (Hyper-V)- Storage (HP 3Par)- ITIL v3- Active Directory Visa mindre

• 

  Sykes costa rica

  Jan 2016 - Jun 2020

  Responsibilities:- Server maintenance and monitoring- Managing critical shared infrastructure - Windows Server administration (2008/2012)- Linux administration (Red Hat)- VMWare/ESXi VSphere & vCenter administration- Storage (EMC)- Amazon Web Services

  • TOC Systems Engineer 2

    Jan 2017 - Jun 2020

  • TOC Systems Engineer Tier 1

    Jan 2016 - Jan 2017
• 

  Akamai technologies

  Jun 2020 - now

  Position Overview: The Technical Solutions Engineer II handles escalations from LMS Administrator and manages more complex tasks, including system integrations, advanced support, and implementation of new features and onboarding of complex programs. This role requires a deeper technical understanding of the LMS and the ability to lead initiatives and projects.Key Responsibilities:Escalation Management:- Handle escalations from the LMS Administrator - Provide advanced troubleshooting and problem resolution.System Integrations:- Handles planning and implementation of LMS native integrations with other systems.- Coordinates with IT integrations with internal enterprise systemsAdvanced Support:- Provide Level 2 support for issues that require more in-depth knowledge.- Assist with advanced configuration, customization, and optimization of the LMS.- Partner with IT to troubleshoot integration issues and provide feedback on bugs or potential improvements.- Support and assess special requests from internal teams related to their active programs- Engage with external vendors to address and resolve complex requests/implementationsImplementations:- Lead the implementation of new LMS features- Onboarding of complex programs in coordination with LMS AdminProject Management:- Plan, coordinate and execute LMS-related projects, including upgrades, migrations, and system enhancements.Initiatives and Continuous Improvement:- Identify opportunities for improving LMS processes and user experience.- Lead training initiatives for stakeholders with administrative access to ensure optimal platform operations.- Provide expert advice and recommendations to stakeholders on best practices and LMS capabilities.Qualifications for this position:• HTTPS/Certificates, DNS, IAM, SSO, API’s, Cloud Computing, LMS Management Visa mindre As a Technical Support Engineer for Product & Technical Learning, I'm responsible for quickly resolving highly technical, complex issues in our customer and employee-facing learning systems. Responsibilities:Troubleshoot reported problems and help solve technical issuesDevelop architecture and troubleshooting documentation for our internally developed solutions on an as-needed basisLog and track issues and communicate status to stakeholdersAddress issues arising from application monitoring to ensure system availabilityProvide technical consulting and project management to the team, related to setup, use, and maintenance of enablement systems and toolsQualifications for this position:Knowledge of how the Internet works (HTTP, DNS, and CDN).Knowledge of web programming (HTML, JavaScript, CSS, API's)Experience working with technologies like: Heroku, Drupal, platform.sh, Git/GitHubTroubleshooting ability in Linux and Learning Management Systems (Saas environments) Visa mindre

  • Technical Solutions Engineer II

    Apr 2022 - now

  • Learning Technology Support Engineer

    Jun 2020 - Mar 2022