Experience

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  Hp

  Jun 2017 - Dec 2017

  L1 tech support for commercial and business units

  Technical Support Engineer part of the vaunted Chat Team in HP Inc. catered to efficient multi tasking towards queries and resolutions for Americas and Canada customers.Responded to customer inquiries via email and telephone as well.Fixed issues related to Drivers, O.S, networking and Hardware.Key Achievement-Ranked among the top 5 consistently in a team of 30 for high Customer Satisfaction count.Generated SQL for sales team and helped customers technically to make right purchases for Warranty and Carepacks worth $100 to $1000.Maintained a high average KPI of 30 customer resolutions per day. Show less

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  Accenture

  May 2018 - Jul 2019

  L2 networking engineer

  Network Implementation Engineer responsible for maintaining Accounts for our client Verizon Telecom in USA,UK, Europe.Configuration types include MPLS with IP routing protocols BGP/OSPF.Key Achievement-Awarded the WOW awards by Accenture for efficient maintaining and continuous relationship building.Activated 75+ new sites successfully and helped troubleshoot problems on other sites.Configured wide area network (WAN) and local area network (LAN) routers and performed tests to ensure no packet loss.Maintained log of network activity and changes. Show less

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  Homelane

  Jul 2019 - Feb 2020

  Client relationship executive

  Relationship Executive responsible for Escalation management.Key Achievement-Part of the only hybrid team of 7 individuals that simultaneously supported 2 of the 7 markets in India. Successfully helped look after multiple escalated accounts.Developed long term customer relationships and achieved customer satisfaction goals.Helped ensure timely dispatch of resources.Secured high customer satisfaction for critical accounts.

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  Amazon web services (aws)

  Mar 2021 - now

  Part of the Global Trust and Safety team.Conducting log research and validation for AWS cloud services and resources.Research includes for Intrusion Attempts, Web crawl , Phishing, DMCA.

  • Trust and Safety Specialist 1

    Sept 2023 - now

  • Cloud Support Engineer

    Oct 2022 - Sept 2023

  • Trust and safety Associate

    Mar 2021 - Oct 2022