Experience

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  Pepsico

  Nov 2009 - Jan 2010

  Quality assurance quality control

  -Ensured consistent adherence to quality standards and product quality through physical, analytical, and microbiological analysis of raw materials, packaging materials, and finished products-Assisted in the planning and monitoring of quality assurance process to attain production performance indicators

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  Firstsource

  Jul 2010 - Jan 2014

  Technical support specialist

  -Researched, identified, and resolved customer complaints using applicable software while managing multiple cases at a time -Processed orders, installations, and disconnections-Documented all information according to standard operating procedures and responded to customer calls where necessary

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  Local school board

  Feb 2014 - May 2015

  Administrative assistant

  - Liaised with senior administrative assistants to handle requests and queries from other departments- Organized and scheduled appointments, meetings and recorded detailed minutes- Assisted in the preparation of regularly scheduled reports, wrote emails, memos, and forms - Acted as the point of contact for internal and external partners- Booked travel arrangements and organized itinerary, researched activities or restaurants available in the vicinity- Reserved transportation i.e. bicycle, motorcycle, or car rental Show less

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  Engoo

  Jul 2015 - Apr 2022

  Online teacher

  -Consistently delivered high-quality lessons to improve students' reading, writing, and conversing skills over 6 years-Adapted various teaching styles in accordance with students' needs and ensured that the class is conducive to learning.-Monitored the students' progress and made an accurate assessment report