Experience

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  Teleperformance

  Aug 2009 - Feb 2016

  • Online/offline monitoring of agent calls to audit and scrutinize.• Auditing calls based on set parameters and CTQ’s.• Cross training agents during new product launches.• Taking training for new batches regarding quality parameters.• Facilitating workshops around the QA program. • Responsible for selling and renewing of Telus bundle products.• Handle customers' complaints promptly.• Explain features of new/existing products to customers and demonstrate its functions.• Ensure good client experience standards and practices.

  • Quality Analyst

    Oct 2010 - Feb 2016

  • Sales Advisor

    Aug 2009 - Sept 2010
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  Cvent

  Jul 2016 - now

  • Managing Clients, helping them stay ahead of the everchanging needs of the Event Industry.• Proven ability to build and maintain strong relationships with a diverse set of internal and external stakeholders, including senior-level executives, legal, technical, finance, sales, and marketing experts.• Partner with multiple teams to define long and short-term strategic development plans for client growth.• Sells the organization's products and/or services to, and maintains good relationships with, key individuals within a specified number of accounts.• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams, including product management, customer support, sales, engineering, and finance.• Onboard new clients and arrange kick-offs.• Train clients on products and share information on other products to build a Cvent Ecosystem.• Create timelines and ensure on-time delivery.• Schedule subsequent connects post-kick-off and do health checks.• Build client's event's mobile app and deploy it on stores.• Post completion, provide strategic support and arrange to debrief.• Maintain clients record on Salesforce and Jira. Show less

  • Senior Project Consultant

    Jan 2019 - now

  • Associate Product Consultant

    Jul 2016 - Jan 2019
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  Birdeye

  Dec 2021 - now

  Senior customer success manager