Experience

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  Havencare (south west) limited

  Nov 2009 - Sept 2015

  Service manager

  • Utilise CMS system for HR functions such as annual leave, sickness, appraisals, training, staff mentoring & development and other team documentation• Responsible for the creation of and maintenance of the staff rota in Microsoft Excel each month, including exporting into online staff rota system for reporting purposes • Scheduling training, managers meetings, appraisals and other staff appointments in Microsoft Outlook• Creation of management reports in Microsoft SharePoint and Excel online• Responsible for inputting information into the management regulations system to show service compliance and any gaps requiring resolution• Monitor staff performance using informal and formal procedures to positively manage poor work performance, conduct and conflict on either an individual or team basis• Recruitment of new staff, including interviewing, selection and running background checks• Ensure all policies and procedures are understood by all staff and implemented consistently and effectively• Support staff through their induction and on- going training including diplomas• Be accountable to the head of service for the tasks devolved and the responsibilities assigned• Ensure CQC compliance• Responsible for health and safety, ensuring risk assessments and procedures are bespoke to each individual, and understood and applied by the staff team and reviewed when required• Manage external relationships with the families, agencies and health professionals• Work in a client-centric, role modelling positive behaviour through active support• Responsible for quality assurance - recommending and leading improvement with assistance of head of service as required Show less

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  British safety council

  Nov 2015 - Jul 2016

  Hr administrator

  1. Provide assistance to the HR Manager with recruitment by producing and placing vacancy advertisements, sourcing and liaising with recruitment agencies, shortlisting applicants. 2. Assist with on boarding requirements for new starters producing the employment offer and contract, and carry out inductions.3. Respond to applicants queries, acknowledge applications, and send unsuccessful letters4. Set up interviews and interview schedules in liaison with the interviewing manager5. Request references for all new starters & ensure responses are entered into the database 6. Coordinate new starter Induction process 7. Set up new starters on the HR system and complete the new starter checklist8. Process leavers on HR system and complete the leaver checklist9. Assist HR Manager with the employee staff performance appraisal process 10. Maintain the HR select database, to include training, absence, personal details , LOS 11. Assist staff with HR select queries for cancelling & booking leave, absence 12. Make administrative arrangements for employee training courses based on the 6 month probation's review process and 12 monthly appraisal process. 13. Ensure all training courses are followed up with evaluation forms14. Administer the healthcare, dental, EAP and Cash Plan schemes15. Manager employee filing system hard copy with labels and ensure digital files are up to date with all onboarding and employee paperwork16. Generate purchase orders for the Finance and HR departments 17. Provide cover for the HR Adviser as required Show less

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  Jml (john mills limited)

  Aug 2016 - Jun 2021

  Recruitment - Assisting in the recruitment and hiring process, arranging interviews, preparing interview packs, making offers of employment, writing reference requests and ensuring all new starters as well as leavers are updated onto the HR database and various spreadsheets;Employee Benefits – Administering Company benefits on a monthly basis, providing advice and guidance on the full range of benefits available, processing information and liaising with our third party providers;Employee Relations – Supporting the HR Manager on a range of HR queries including disciplinary and grievance cases, sickness management, performance management and matters relating to policies and procedures including advice on maternity/paternity;Training & Development – Coordinating employee training and development, sourcing training and liaising with providers as well as maintaining staff training records including health & safety training ensuring we meet our requirements under ISO 9001 accreditation;Administrative - Providing efficient and timely administrative support to the Board of Directors and Group Head of HR.Corporate Culture – Assisting the HR team in ensuring JML is a fun place to work ensuring the development of a positive culture, assisting with event management for Company Annual Conference, Company milestones and end of year celebrations.General Monitoring – Assisting in monitoring employee mobile and tablet usage, printing reports, and highlighting potential misuse. Liaising with BT on staff residential lines and Vodafone on ordering new mobile lines. Keeping records including monitoring of Incident Reports. Management of staff parking and congestion fines including notices of prosecution is also currently undertaken by HR as is monitoring personal or business use of the Company Fleet. Part of this role includes checking driving licences with DLVA as well as checking right to work passports and visas and qualifications of new starters. Show less • Became a fully qualified Mental Health First Aider and Introduced a Mental Health Programme that consisted of “tea and talk” mornings, promoting our EAP scheme and sharing information on mental health in the workplace as well as writing and implementing a mental health policy• Led the HR department in the implementation of PeopleHR and Dynamics 365 across different companies, in both instances working closely with IT to select, configure and rollout systems• Led digital training with other members of HR team and staff and self-taught in PowerBI to create simple dashboards to provide data on turnover, anniversaries etc• Represented HR at the annual company conference and presented to over 500 attendees about team achievements and future projects• Successfully organised quarterly engage meetings for employee representatives to attend and discuss new ideas• Attended company off site strategy day with executive team to discuss key issues in the business and how we can improve or introduce new ways of working and delivering the decisions made• Promoted within a year from HR Administrator to People Advisor off the back of key accomplishments, and further promoted to People Manager in 2019. Show less

  • People Manager

    Aug 2016 - Jun 2021

  • People Manager

    Aug 2016 - Jun 2021
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  Inspecs limited

  Aug 2022 - Jul 2023

  People manager

  ● Manage complex employee relations casework including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy.● Apply HR and business knowledge evidencing appropriate decision making skills.● Advise managers on the terms and conditions of employment and knowledge share best practice with them.● Develop HR policy and procedures to drive performance and mitigate disputes.● Provide first line advice on current and existing benefits for employees and managers.● Administer payroll and payroll records and keep accounts appraised of any changes.● Support the recruitment process – this may include writing job descriptions and preparing interview questions and application forms etc.● Carry out new starter inductions.● Continuously monitor and review HR policies and processes and implement changes where necessary.● Participate in the implementation of specific projects, procedures and guidelines to help align the workforce with the strategic goals of the organisation.● Support change management processes. Show less