Joanna Mleczko

Joanna mleczko

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location of Joanna MleczkoCracow Metropolitan Area
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  • Timeline

  • About me

    "A mind that is stretched by a new experience can never go back to its old dimensions" Olivier Wendell-Holmes, Jr.

  • Education

    • Fontys hogeschool eindhoven

      2011 - 2012
      International business and management (ibms)

      - Erasmus student exchange program, - main courses: economics, international business environment, new business development, English

    • Jagiellonian university

      2009 - 2012
      Bachelor's degree international management 5

      Activities and Societies: ESN - bachelor’s degree, - final grade – 5,00 (thesis & dissertation – 5,00, mean grade – 4,82, maximal grade – 5,00)- main courses: marketing, statistics, sociology, psychology in management, international negotiations, risk and changes management, HR management, - bachelor’s thesis Social marketing. Activities of commercial companies on the customer-oriented market;

    • Jagiellonian university

      2012 - 2014
      Master's degree economy management & consulting 5

      Activities and Societies: Erasmus Student Network - final grade – 5,00 (thesis & dissertation – 5,00, mean grade – 4,83, maximal grade – 5,00) main courses: macroeconomics, accounting, financial and exchange crises, strategic management, process management, organizational culture, market analysis, economical analysis; - master’s thesis: Employees' perception of corporate social responsibility; - year representative;- The Jagiellonian University Dean's Scholarship for academic excellence (2012/2013, 2013/2014);

    • The institute of banking

      2016 - 2017
      Professional certificate international investment fund services

      Modules: 1) Introduction to Investment Funds - Legal and Regulatory Aspects 2) Custody and Transfer Agency3) Fund Accounting and Valuation for International Investment Funds

  • Experience

    • Esn uj

      Oct 2010 - Jan 2014
      Volunteer

      Active member/volunteer of ESN UJ - international non-profit student organization. Main activities: - organizing, promoting events, - coordinating projects, - contacting with university authorities and exchange students

    • Electrolux poland s.a.

      May 2011 - Jul 2011
      Intern

      Intern in Financial Department, USA Team; main tasks: - preparing statistics of overdue invoices with maturity terms,- preparing statements of invoices’ status, - matching orders with invoices, - archiving documents, - entering basic invoices in the books

    • Markteffect, effectief marktonderzoek

      Nov 2011 - Jan 2012
      Call center agent

      - conducting telephone customer satisfaction surveys, - working with the international team;

    • Esn

      Jun 2012 - Jun 2013

      - organizing and promoting charity, environmental and educational events (description below)- engaging international students into social activities, - promoting social attitudes among international students, - searching for sponsors, - being a team leader, - participating in domestic and international conferences and workshops (eg. Delegates Meeting in Katowice, October 2012, SocialEramus Coordinators Meeting & SocialErasmus Conference, Brussels, September 2012); - October-November 2012 - coordinator of ESNcalendar project - a calendar with photos of Erasmus students in characteristic places in Kraków; the aim: discovering Polish culture, promoting SocialErasmus activities, involving students in social issues;- December 2012 - International Santa Claus - visiting an orphanage in Żmiąca with a group of international volunteers (32 participants);- 2012/2013 - Erasmus in Schools project - creating a possibility for international students to become teachers in Polish kindergartens, primary, secondary and high schools (8 visits). Show less - coordinating and controlling SocialErasmus activities by all ESN sections in Kraków (ESN AGH, ESN UEK, ESN PK and ESN UJ);- December 2012 - coordinator of the Christmas Dream Cup - a sport tournament for international students and kids from local community centers and orphanages (approximately 130 participants); - April 2013 - coordinator of the Erasmus Forest - an event with aim of planing trees on designate area, organized in association with the Regional Directorate of State Forests (Polish: Lasy Państwowe) in Krzeszowice. Show less

      • Coordinator of SocialErasmus ESN UJ

        Jun 2012 - Jun 2013
      • Coordinator of SocialErasmus Kraków United

        Jun 2012 - Jun 2013
    • Euroclear

      Apr 2014 - now

      - Supervising and coordinating D2D organization with focus on operational efficiency and proper capacity management taking into account needs of internal and external Clients - Coaching/supporting development of Team Members - Facilitating problem solving, promoting lean mindset and continuous improvement within the Team- Ensuring risk control within the Team via quality checks/reports, support in escalations, education of Team Members - Participating in several project activities with aim to improve processes/mitigate the risk Show less MEMBER OF FUNDS ORDER PROCESSING TEAM since January 2015- responsible for a range of specialized tasks linked with placement of subscriptions, redemptions and switches (preparing trade documentation, contacting with Transfer Agents, ensuring proper cash transfers, handling escalations)- able to deliver effective coaching on order placement tasks RISK CHAMPION since January 2016 - responsible for projects aiming to raise the risk awareness among team members - responsible for projects linked to process control environment - granted with internal "Extra Mile" award in category Leader for risk linked activities Show less January 2015 - present:MEMBER OF FUNDS ORDERS TEAM* preparation of trades' documentation * dealing with cut-offs/deadlines* performing a follow up on orders - ensuring good placement of a deal * experience with mutual and hedge fundsApril 2014 - December 2014: MEMBER OF FUNDS TRANSFERS TEAM* performing a close follow-up on pending stock transfers* contacting transfer agents - ensuring good service level and communication flow * focusing on continuous improvement of processes and self-performance * participating in "Introduction to Financial Market" training given by EY specialist Show less

      • Manager - FundSettle Account Opening Team

        Jan 2024 - now
      • Team Leader - FundSettle Order Processing

        Jul 2017 - Dec 2023
      • Operations Expert

        Oct 2016 - Jun 2017
      • Operations Analyst

        Apr 2015 - Oct 2016
      • Banking Operations Specialist

        Apr 2014 - Mar 2015
  • Licenses & Certifications

    • Certificate in english - c1 level (effective operational proficiency)

      Jagiellonian language centre, krakow
      Oct 2012
    • Professional certificate in international investment fund services

      The institute of banking
      Jan 2017