Experience

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  Lg electronics

  Jul 2015 - Sept 2015

  Internship trainee

  IT department as desktop support intern..Real time ticket entry by utilizing, monitoring and managing our service desk systemOrdering of computer supplies and keeping of inventoryProvide second-level support on tickets escalated from the Service Desk staff regarding IT issues and requests including, but not limited toDesktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging systemFamiliar with wiring/cabling standardsKnowledge of networking typologies and network wiring systems Show less

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  Fibernet

  Nov 2016 - Apr 2017

  Customer support engineer

  working as desktop support dealing with L1 layer,troubleshoot,configuring physical device,desktop assistance,and managing daily to do works in networking tools and software on basic level

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  Excitel broadband

  Jul 2017 - Feb 2018

  Technical support engineer
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  Cms it services

  Sept 2019 - Jun 2021

  Network engineer

  • Knowledge of OSI Model• TCP/IP-Thorough understanding and explantion ,Mac addess • diffrent communication protocols used in Tcp /Ip model • Monitoring network performance to determine if adjustments need to be made.• Handling the daily alerts of Lease line, PRI and Network related problems.• Troubleshooting and configure the various LAN and WAN issues, Ethernet Ports issue, VLAN changes and other switches issue through switching and routing protocol with help of noc team .• Troubleshoot the application related issue, connectivity issue, IP Phones issue, network slowness and Network setup.• Proactive monitoring of network using network management tool and Performing technical troubleshooting which involves to the link status, routers & switches interfaces for errors, bandwidth utilization and handling Ping / Trace-route commands for checking any network delay.• support on basic switching confiuration on cisco core and wifi access switches -C9300E,4506E 6504E ,3750 series switches • basic support on router voice gateway-3945E and Wan cisco router Daily check Lease line and PRI status, Coordination with different vendors ISPs & hardware vendor, alerts, incident tickets, email requests, Calls, Manages incidents. Show less

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  Bt

  Jun 2021 - Apr 2024

  Network operations center engineer

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  Wipro

  Apr 2024 - now

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  • Network Engineer

    Apr 2024 - now

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    Apr 2024 - now