Experience

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  Method organic juice cafe

  Aug 2012 - Aug 2013

  Juicer

  • Provided community with fresh, organic juices, smoothies, and healthy food• Assisted with recipe development and training new hires on service and culinary standards

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  Unlvino

  Apr 2013 - Apr 2013

  Volunteer

  Paris Hotel & Casino

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  Hyatt place

  Mar 2014 - May 2014

  Guest service representative

  • Performed audits of financial transactions, guest ledgers, billing adjustments, and room rates• Proactively managed and resolved guest service matters as overnight manager on duty

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  Courtyard by marriott

  May 2014 - Aug 2014

  Operations intern

  • Completed room operations internship with Marriott International• Gained experience and exposure in Front Office, Housekeeping, and the Bistro Restaurant

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  Marriott international

  Feb 2015 - Sept 2015

  Room operations voyager

  • Immersed in Marriott’s leadership development program with a focus in room operations• Rotated through various departments to gain comprehensive understanding and exposure• Pioneered VIP pre-arrival experience during Seattle’s peak cruise season

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  The allison inn and spa

  Sept 2015 - Sept 2020

  • Oversaw operations of Pacific Northwest’s only Forbes Four Star hotel, spa, and restaurant• Developed property wide luxury service standards and associate training program• Assisted with marketing through social media content creation and website SEO revisions• Responsible for maintaining and meeting labor and expense budget amounts for Front Desk and Housekeeping departments through constant monitoring of wages and departmental expenses• Navigated through a full hotel closure and re-opening during the COVID-19 Pandemic through development of new operating procedures, re-training of staff, and reservation inventory control Show less • Managed all functions of front desk, reservations, concierge, bell and valet teams• Lead team to consecutive year-over-year improvement in Forbes Rating service scores• Achieved department guest satisfaction survey scores above 95% in multiple years• Conducted revenue management duties, including weekly 14-day and monthly 90-day forecasts• Strategized annual rate pricing and packages to maximize occupancy and revenues• Assisted with social media campaigns and meta-search advertising to increase direct bookings• Increased employee engagement survey scores in four consecutive years Show less

  • Assistant Director of Rooms

    Oct 2019 - Sept 2020

  • Front Office Manager

    Sept 2015 - Oct 2019
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  Le méridien denver downtown & ac hotel denver downtown

  Mar 2021 - Nov 2021

  Operations manager

  • Lead operations of front office and housekeeping departments of dual branded property• Strategized innovative procedures to increase efficiency and guest satisfaction during pandemic recovery• Championed up-sell program to maximize ancillary spend and departmental profitability• Ensured rooms division staff could pass White Lodging safety, brand, and internal audits• Continually improved service by assisting team members to understand guest needs, providing guidance, communicating feedback, and individual coaching Show less

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  Vail resorts

  Nov 2021 - Sept 2024

  • Revenue Manager

    Dec 2022 - Sept 2024

  • Assistant Revenue Manager

    Apr 2022 - Dec 2022

  • Senior Lodging Distribution Specialist

    Nov 2021 - Apr 2022
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  Kimpton hotel monaco denver

  Jun 2022 - Dec 2023

  Social media manager

  • Contractually managed social media accounts for Kimpton Hotel Monaco Denver and Panzano restaurant• Created visually appealing and on-brand photo and video content to foster organic growth and user engagement• Achieved improved conversions and ROAS through continuous optimization of monthly paid ad campaigns• Actively responded to inquiries, comments, and messages in a timely and professional manner, enhancing guest satisfaction and fostering positive brand sentiment

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  Amazon

  Sept 2024 - now

  Account manager, hub delivery