Experience

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  Standard chartered bank

  Aug 2005 - Oct 2007

  Customer service officer

  Handled the customer service functions of the Priority banking unit. Establishing best service standards and ensuring client satisfaction and retention of the HNI clients. Effectively involved in deepening of current account and savings account balances. Consistently involved in cross selling of mutual funds, Life Insurance, General Insurance, loans and credit cards.

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  Rbs

  Jun 2008 - Oct 2016

  Responsible for guiding and training the team to maximize customer satisfaction, retention and cross sell by maintaining ‘Top of the Class’ service standards. Managing the Cash Vault and supervising handling of cash, foreign exchange and remittance and ensuring strict adherence to processes, cash and remittances. Steered the branch into being the best in the country in compliance and customer service by managing the Risk and Controls environment with strong governance around process adherence and controls. Providing leadership and direction to the team ensuring high responsiveness to customer’s problems. Reviewing of AML/KYC regulatory requirements for clients and analyzing transactions that appear unusual based on the customers profile. Successfully led the team into managing an AUA over Rs. 283 Crores (Assets under Advisory) and led the branch into winning the ‘best branch’ for Service and controls. Show less Handling the NRI services for the bank ensuring best quality service and customer satisfaction of all clients. Successfully managed over Rs. 20 Crores worth of AUA (Assets under Advisory) and generating fee revenues by advising clients on various investment and insurance options. Responsible for retention and deepening of savings account balances. Reviewing portfolio and assessing the risk profiles of the clients. Awarded the best NRI Service Manager in the ‘league Xtraordinaire’ contest in all 4 quarterly competitions held by the bank. Have been selected for Management executive programmes held in IIM Bangalore and ISB Hyderabad. Show less Responsible for maintaining the service standards for Van Gogh Preferred Banking and business banking clients. Handled the transaction monitoring for the branch. Consistently scoring 98-100% in the CEMM scores on a monthly basis. Awarded the best Client experience Manager in the Service conqueror’s league. Won a ‘Bravo Award’ for outstanding service contribution rendered in the year 2010. Maximise customer satisfaction, retention and maintanence of top class service standards thereby making banking an extraordinary experience for the clients. Show less

  • Head - Branch Service

    Nov 2013 - Oct 2016

  • NRI Service Manager

    Sept 2011 - Oct 2013

  • Client Associate

    Jun 2008 - Sept 2011
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  Kotak mahindra bank

  Nov 2017 - May 2019

  Service supervisor - priority banking