Majeed Attar

Experience

• 

  Reliance Communications

  Apr 2010 - Oct 2011

  Tech Support Engineer

  • Support Reliance Web world across India• Support Network and Wintel related issues.

• 

  Capgemini

  Nov 2011 - Mar 2015

  Software Engineer

  • Provide L2 Level support to 27 different Client of Netherlands • Followed SOPs for Incident and changes requests• Provision Windows 2008 Servers and Deliver to project team• Interact with Service Desk for issues and improvements• Create Work Instructions of knows issues and daily task.

• 

  Saint-Gobain International IT Delivery Centre

  Apr 2015 - May 2024

  • Service Delivery for ITS- Central Europe (Germany, Belgium Netherlands Luxembourg, Austria)• Manage delivery of IT Operations (legacy and Cloud) from India• Responsible for all Datacenter and Local Infrastructure operations • Ensure the continuous improvement in quality of service provided.• Setup KPI, utilization and Hardware maintenance reporting• Identify potential areas for business development in Cost+ Delivery model• Extensive communication with business & service provider • Implemented capacity planning to reduce hardware utilization costs• Enforce service credits and penalties on provider for service defaults• Create implementation plans, cost optimization and utilization analysis reports• Implement innovation and automation to reduce manual reporting’s • Responsible for Infrastructure security and demonstrated readiness for security audit and business continuity actions• Provides emphasis on Incident management and the Management activities for P1 and P2 critical incidents• Performs Problem management with root cause, trending, and preventive actions• Multiple travels to Germany for discussion with Local vendors and business Show less

  • Service Delivery Manager

    Jan 2019 - May 2024

  • Sr. System Engineer ( Technical Administration Manger asisstant)

    Nov 2016 - Jan 2019

  • System Engineer (Citrix Support)

    Apr 2015 - Nov 2016
• 

  Nouryon

  May 2024 - now

  Service Managment Officer

  Service Management Officer.