Experience

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  Full perspective services

  Sept 2010 - Apr 2013

  It specialist

  • Maintained network of 50 Windows-based PC’s in accordance with PCI Compliance• Configured and maintained call center agents, phones, auto attendants, and IVR prompts within TeleVantage VoIP system• Troubleshot all IT hardware malfunctions, including PC's, printers, VoIP phones• Managed 600+ phone numbers assigned to various ad campaigns to track success of client marketing strategies• Documented IT operations’ processes for IT department reference and PCI audits• Made purchase decisions on all new IT equipment and supplies Show less

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  Aptean

  Apr 2013 - Feb 2017

  • Played key role in the creation of the License Compliance department, which recovered over $2 million in compliance fees in its first year• Scheduled & conducted remote audits with customers that consist of examining application servers and querying product databases• Developed audit processes for 8 different lines of software• Wrote detailed audit result reports and presented to VP of Sales Operations• Worked alongside legal team to interpret license agreements and identify potential violations across multiple lines of software Show less

  • Technical Compliance Analyst

    Oct 2013 - Feb 2017

  • IT Support Engineer, Tech Team

    Apr 2013 - Sept 2013
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  Chegg inc.

  Apr 2017 - Apr 2021

  • Oversaw IAM processes while Chegg experienced explosive growth, with user base expanding from 700 to 2500+ in four years• Led effort to institute SAML integration within Okta platform for all capable applications• Completed 100+ Okta SSO integrations, including multiple complex G Suite, Salesforce, and NetSuite instances• Implemented Okta security standards, working with Infosec team to develop and implement MFA and application sign-in policies• Admin to widely used SaaS platforms such as Slack, Webex/Zoom, Servicenow, Salesforce, and Atlassian Cloud• Worked with vendor on the design and development of Helpdesk’s Slackbot, which serves as a first tier point of contact for IT and can automatically provide answers to common questions, add users to security groups, and provision access to apps with Okta provisioning Show less

  • Associate Systems Administrator

    Apr 2019 - Apr 2021

  • IT Operations Support Engineer

    Apr 2017 - Mar 2019
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  Quanata

  Jun 2021 - now

  • Senior Systems Engineer

    Aug 2022 - now

  • Systems Engineer

    Jun 2021 - Aug 2022