Experience

• 

  Kings dominion

  Jul 1999 - Nov 2015

  Area manager

  •Supervise 100+ Ride Operators, Park Services Lineworkers, Restroom Technicians, Supply Clerks, Leads and Supervisors.•Maintain cleanliness of all park grounds including but not limited to: (park mid-way, behind the scenes, restrooms, parking lot, fields, offices, etc.)•Ensure the safety of all Rides and Attractions•Equipment operated (rides, forklift, tractor, kaivac machine, buffer, high pressure washer, etc.)•Staffed, trained and developed hundreds of line employees, leads and supervisors.•Conduct interviews, trainings, employee evaluations and employee counseling for the Operations Department•Provide superior customer service and guest relations•Maintain payroll information•Maintain and order supplies for the division•Program coordination•Plan and conduct weekly meetings with Leads and Supervisors•Budget planning•Screen guests and park employees prior to entering park (Metal detector)•Assist with crowd control•Paperwork: (create/approve schedules, write appraisals, performance documentation, certifications, etc.)•Electronic Devices Used: computer, shredder, fax machine, copier, scanner, printer and 2 way radio Show less

• 

  Kohl's department stores

  Oct 2005 - Sept 2007

  Housekeeping / maintenance supervisor

  •Operate cash register at POS (general transactions, refunds, customer service desk, etc.)•Sales floor (prepare displays, hang clothing/stock shelves, assist customers)•Ensure building is maintained and up to code (Repair holes in walls, lights, fixtures, tiles, broken equipment; paint; etc.)•Maintain cleanliness of the sales floor, restrooms, offices, and exterior landscaping.•Keep an open line of communication between Store Manager and District Housekeeping/Maintenance Manager•Floor technician•Conduct store audits•Operate Machinery (buffer, auto scrubber, vacuum cleaner, leaf blower, etc.)•Supervise Housekeeping/Maintenance employees•Maintain and order supplies•Load/Unload freight truck•Distribute merchandise out onto Sales Floor•Operated cash register to ring up sales•Electronic Devices Used: computer, copier, printer, cash register and 2 way radio Show less

• 

  Choice hotels international

  Sept 2008 - Jun 2009

  Asst executive housekeeper

  •Maintain the cleanliness of all hotel grounds, building and ensure proper sanitation of breakfast service•Maintain and order supplies•Check in guests•Room inspector•Maintain payroll information•Supervise Housekeepers, Breakfast Staff, Laundry Attendants, Housemen, Housekeeping Supervisor, & Maintenance Staff•Paperwork (performance documentation, written counseling, room inspection checklist)•Electronic Devices Used: computer, copier, printer and 2 way radio Show less

• 

  Virginia department of general services

  Jun 2009 - Nov 2013

  Va state capitol: dgs supervisor

  •Implemented first VA State Capitol state employee housekeeping program•Maintain the cleanliness of the interior and exterior of the Virginia State Capitol. •Supervise day porters, night workers, and weekend porters •Screen and interview potential candidates•Maintain payroll information•Maintained and ordered supplies•Paperwork: (create/approve schedules, write employee evaluations, terminations, certifications, etc.)•Room Inspection (daily inspection of all offices, restrooms, galleries, chambers, and portico)•Floor Care (Maintain upkeep of floor-strip/seal/wax; spray buff; clean carpets; polish marble floors; marble restoration; clean granite)•Equipment Used (auto scrubber, hi/low speed buffers, vacuum cleaner, wet/dry vac, kaivac machine, bonnet, burnisher, carpet shampooer and carpet extractor)•Electronic Devices Used: computer, shredder, fax machine, copier, scanner, printer and 2 way radioProjects:*Lead marble restoration projects for the VA State Capitol, General Assembly building and VA Governor Mansion. Show less

• 

  J sargeant reynolds community college

  Nov 2013 - Feb 2016

  Custodial supervisor

  •Maintain the facilities to a high standard of safety, cleanliness and appearance•Train staff•Supervise 15 team members•Interview potential candidates•Counsel team members•Maintain payroll information•Maintain inventory of supplies and equipment•Budget planning•Order supplies•Paperwork: (approve schedules, write employee evaluations, terminations, etc.)•Room Inspection (daily inspection of all offices, restrooms, classrooms, conference rooms)•Perform furniture moves•Perform set-ups and break downs for events•Floor Care (maintain upkeep of floor-strip/seal/wax; spray buff; clean carpets;)•Equipment Used (auto scrubber, hi/low speed buffers, vacuum cleaner, wet/dry vac, bonnet, burnisher, carpet extractor)•Supervise and perform snow removal tasks•Electronic Devices Used: computer, shredder, fax machine, copier, scanner, printer and 2 way radio Show less

• 

  Aramark

  Feb 2016 - Mar 2017

  Operations manager

  EVS Operations Manager for VCU Health/MCV level one trauma hospital and Children's Hospital in Richmond, VA. •Maintain highest standards of cleanliness, safety, conduct and professionalism•Perform thorough inspections of patient rooms, lobbies, restrooms, common areas, clinics, offices, floor care and exterior grounds. Evaluate condition of furniture, fixtures, décor, etc., which requires continuous visual inspection of patient rooms and public areas. •Plan, organize and monitor staff activities to ensure compliance and quality assurance standards, as well as rules and regulations set forth by the corporation. Ensure proper compliance with OSHA programs. •Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing EVS staff in the details of their work. •Promotes an atmosphere that insures both internal and external guest satisfaction as well as ensuring both safety and comfort of all throughout the health system, while adhering to all company and regulatory compliance. •.Establish and maintain adequate supplies for the efficient operation of the department. Maintain all EVS records as required.•Review patient and guest complaints/concerns and take appropriate action. •Schedule employees to guarantee maximum productivity and guest satisfaction with a minimum outlay of expenses in terms of labor and material.•Ensure that all staff are well-trained and have necessary materials to perform tasks.•Screen applicants, interview and hire staff.•Draft and issue performance evaluations. Coach and discipline team members are required.•Plan and conduct staff meetings. Attend other related meetings to obtain and disseminate pertinent information.•Maintain payroll information Show less

• 

  Covenant woods

  Jun 2016 - now

  •Promote an atmosphere that ensures customer satisfaction as well as ensuring both safety and comfort of all throughout the health system and residence, while adhering to all company and regulatory compliance.•Schedule environmental and transportation staff to guarantee maximum productivity and customer satisfaction with a minimum outlay of expenses in terms of labor and material.•Plan, organize and monitor staff activities to ensure compliance and quality assurance standards, as well as regulations set forth by the corporation. Ensure proper compliance with OSHA programs.•Maintain highest standards of cleanliness, safety, conduct and professionalism•Perform thorough inspections of independent living, assisted living and healthcare living spaces. Evaluate condition of furniture, fixtures, décor, etc., which requires continuous visual inspection of residence, dining, clinics and public areas.•Establish systems for inventory management and department expenses to maintain fiscal control•Review resident complaints/concerns and take appropriate action.•Screen applications, interview, hire and onboarding training with new team members.•Draft and issue performance evaluations. •Attend multi-department meetings to obtain and disseminate pertinent information.• Payroll Management: Housekeeping, Laundry & Transportation•Coordinate and schedule resident transportation trips for medical, personal and recreational purposes.• Prepares budget and monthly variance reports for Housekeeping, Janitorial, Laundry and Transportation departments•Strategic planning by developing, analyzing data, and aligning goals to achieve the company's objectives. Coordinates with Administration to develop needed initiatives.•Contract management by negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions. Assure most cost effective and highest quality of service is offered. Show less •Maintain highest standards of cleanliness, safety, conduct and professionalism•Perform thorough inspections of independent living, assisted living and healthcare living spaces. Evaluate condition of furniture, fixtures, décor, etc., which requires continuous visual inspection of residence, dining, clinics and public areas. •Plan, organize and monitor staff activities to ensure compliance and quality assurance standards, as well as regulations set forth by the corporation. Ensure proper compliance with OSHA programs. •Communicate effectively, both verbally and in writing, to provide clear direction in assigning and instructing EVS and transportation staff in the details of their work. •Promotes an atmosphere that ensures both internal and external customer satisfaction as well as ensuring both safety and comfort of all throughout the health system and residence, while adhering to all company and regulatory compliance. •Establish and maintain adequate supplies for the efficient operation of the departments. •Maintain all EVS and transportation records as required.•Review resident complaints/concerns and take appropriate action.•Schedule transportation and environmental staff to guarantee maximum productivity and customer satisfaction with a minimum outlay of expenses in terms of labor and material.•Ensure that all staff are well-trained and have necessary materials to perform tasks.•Screen applicants, interview and hire staff.•Draft and issue performance evaluations. •Attend multi-department meetings to obtain and disseminate pertinent information.•Maintain payroll information on a daily basis.•Coordinate and schedule resident transportation trips for medical, personal and recreational purposes.•Maintain budget of departments.•Ensure residents are charged for personalized services.•Served as interim Safety Officer•COVID-19: In charge of the wellness-screening of all vendors, visitors and employees entering the campus. Show less

  • Associate Director of Environmental Services & Transportation

    Nov 2023 - now

  • Environmental Services and Transportation Manager

    Jun 2016 - Nov 2023
• 

  I.e.h.a

  Jun 2022 - May 2024

  District treasurer
• 

  Regional marketing concepts, inc

  May 2024 - now

  Event specialist

  Serving as security at central Virginia events.