
Timeline
About me
Director, Customer Experience, CS Managed Logistics - Americas - Siemens Healthineers - PMP - MBA
Education

United states military academy at west point
1989 - 1993Bachelor of science (b.s.) mechanical engineeringActivities and Societies: Society of Automotive and Mechanical Engineers Mechanical Engineering

Webster university
2004 - 2006Master of business administration (m.b.a.) business
Experience

Us army
Jan 2000 - Jan 2009A Staff Officer's Course designed to prepare mid-grade officers to lead, plan and apply critical thinking across the spectrum of joint, operational, multi-national and combined operations. Coursework: advanced campaign planning in joint and combined operations in the contemporary operating environment, counter-insurgency operations, asymmetric and urban warfare, battle space appreciation, component roles and responsibilities, law of war, governmental and non-governmental organizations, Information Operations (IO), media relations, joint logistics operations, Battle Command systems, and U.S. strategic policies. Military decision making process emphasis for planning military operations. Extensive oral and written reliance for all coursework. Show less Coordinate and design Joint Exercises to effectively stress, train and evaluate individual organizational leaders, their staffs and the processes utilized to command and control complex military operations within the Political, Military, Economic, Social, Information, Security, Infrastructure and Information domains. Design uncooperative threats for exercise design which achieve comprehensive analysis and vetting of stated exercise training objectives. Coordinate the development of the exercise design in a Joint, Multi-National and Inter-agency environment throughout the exercise design lifecycle. Success highly dependent upon interpersonal relationships, teamwork and individual initiative. Show less
Executive Officer / Chief of Staff
Jan 2008 - Jan 2009Operations Officer
Jan 2006 - Jan 2008Command and General Staff College Student
Jan 2006 - Jan 2006Plans Officer
Jan 2004 - Jan 2006Army Aviation Operations Mentor and Trainer
Jan 2002 - Jan 2004Company Commander
Jan 2000 - Jan 2002
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United states army test and evaluation command (atec)
Jan 2009 - Jan 2011Aviation programs evaluation officerArmy Test and Evaluation Command independent evaluator of Project Management Office Candidate Programs and individual program systems. In close coordination with PMs and the testing community, devised lifespan testing and quantitative analysis of objective operational characteristics while complying with Department of the Army regulatory standards. Supervised small teams to quickly analyze program systems for rapid fielding in support of ongoing combat operations.

International security assistance force
Jan 2011 - Jan 2012Team chief - security force advisorTeam Leader, mentor and principal advisor to an Afghan Security Force. Developed fully-independent security and counter-insurgency operations with coordinated effects in support of the International Security Assistance Force mission and the Government of Afghanistan; created successful combat operations, training plans, maintenance procedures, and logistics resupply procedures.
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North atlantic treaty organization (nato)
Jan 2012 - Sept 2015Plans officerSupervised and collaborated with an international team of military professionals to conceptualize and communicate joint plans for the prosecution of strategic aims through the use of diplomacy as well as operational and tactical military solutions.

Ppl electric utilities
Oct 2015 - May 2018T&s design supervisor, substation engineeringEngineering Team Leader focused to design, develop, improve and construct transmission substations and equipment replacement projects. Integrated continuous improvement in business processes, engineering design quality and individual training.

Siemens healthineers
May 2018 - nowExpand Supply Chain Transparency and Drive Continuous Operational Excellence Improvement In Direct Coordination with Strategic Partners. Acquire, plan and direct key projects to improve both Organizational & Strategic Customer Managed Logistics Operations. Identifies network process improvements and leads initiatives to solve global supply chain-based challenges while supporting a culture focused on employee engagement and continuous improvement. Creates cost-effective, sustainable solutions in a highly-dynamic environment through Stakeholder collaboration, Field Service and Change Management supportability. Leads projects and solutions in support of national field operations with a focus on Diagonstic and Imaging spare parts logistics. Support new product launches by ensuring operational readiness and participate as work stream Lead for defining operations requirements; works closely with organizational stakeholders to synchronize operations support projects for the field operations leadership. Manage the healthcare Field Service business by directing, coordinating and leading the organization and its activities to meet customer service expectations and financial metrics.
Director of Customer Experience - CSML - Americas
Feb 2024 - nowLogistics Project Manger - North America
Jan 2023 - Feb 2024Customer Service Professional
Oct 2021 - Dec 2022Regional Service Manager
May 2018 - Oct 2021
Licenses & Certifications

Project management professional (pmp)
Project management instituteMar 2018
Volunteer Experience
Volunteer
Issued by Rotary International on Jan 2016
Associated with David Sandoval
Languages
- spSpanish
- geGerman
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