Adam Heeter

Experience

• 

  UFSI

  Jan 1997 - Dec 1999

  Director of Service
• 

  Inspiring Tecnologies

  Jan 2000 - Sept 2006

  Owner
• 

  EDS Group

  Sept 2006 - Dec 2007

  Active Directory Operations Specialist
• 

  ADP

  Jul 2008 - Sept 2021

  Lead remote, multi-national SRE and Agile team supporting all aspects of ADP’s HCM and compliance solutions products. Managed CICD pipeline and ~3800 servers across two tier 4 datacenters and AWS cloud.• Successfully led transformation to AWS cloud hybrid solution from On-premise.• Reduced product hosting costs by 35%.• Reduced unplanned teamwork by 70% though implementation of Agile methodologies (Scrum / Kanban).• Implemented event driven automation reducing manual server touches by 85%.• Reworked legacy processes to reduce manual toil.• Managed and procured annual infrastructure budget of $9M. Show less Lead 3 multi-national remote engineering teams that support various ADP products under the Enterprise Application, Major Accounts, and National Accounts divisions.• Defined and documented the ADP ITIL design / Implementation process company wide• Managed and procured three annual infrastructure budgets totaling 6 million• Reduced infrastructure cost 25%• Lead migration effort of over 2200 servers from SLES 11 to SLES12 or RedHat• Developed and Documented Design and Implementation presentations for review to Sr Leadership for approval. Show less

  • Director / Product Owner - Site Reliability Engineering (SRE)

    Oct 2017 - Sept 2021

  • Director - Solution Engineering Service Management

    Jun 2014 - Oct 2017

  • Sr Service Manager

    Nov 2011 - Jun 2014

  • Lead System Architect

    Jul 2008 - Nov 2011
• 

  L3 Design & Build

  Sept 2021 - now

  Sabbatical

  Took some time off to spend time with my young kids. Remodeled the house. Practiced IT skills.