Adam Heeter

Adam heeter

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  • Timeline

  • About me

    Senior-level Enterprise IT Leader with proven record of Strategic planning in a high pressure environment, reducing Infrastructure cost, and managing large multi-national remote teams.

  • Education

    • Eastern michigan university

      -
      Bachelors in business administration computer information systems

      Cum Laude (GPA - 3.7-3.9)

    • University of michigan-dearborn

      2010 - 2012
      Masters of science in information systems information systems

      With Distinction (GPA 3.7 - 3.9)

  • Experience

    • Ufsi

      Jan 1997 - Dec 1999
      Director of service
    • Inspiring tecnologies

      Jan 2000 - Sept 2006
      Owner
    • Eds group

      Sept 2006 - Dec 2007
      Active directory operations specialist
    • Adp

      Jul 2008 - Sept 2021

      Lead remote, multi-national SRE and Agile team supporting all aspects of ADP’s HCM and compliance solutions products. Managed CICD pipeline and ~3800 servers across two tier 4 datacenters and AWS cloud.• Successfully led transformation to AWS cloud hybrid solution from On-premise.• Reduced product hosting costs by 35%.• Reduced unplanned teamwork by 70% though implementation of Agile methodologies (Scrum / Kanban).• Implemented event driven automation reducing manual server touches by 85%.• Reworked legacy processes to reduce manual toil.• Managed and procured annual infrastructure budget of $9M. Show less Lead 3 multi-national remote engineering teams that support various ADP products under the Enterprise Application, Major Accounts, and National Accounts divisions.• Defined and documented the ADP ITIL design / Implementation process company wide• Managed and procured three annual infrastructure budgets totaling 6 million• Reduced infrastructure cost 25%• Lead migration effort of over 2200 servers from SLES 11 to SLES12 or RedHat• Developed and Documented Design and Implementation presentations for review to Sr Leadership for approval. Show less

      • Director / Product Owner - Site Reliability Engineering (SRE)

        Oct 2017 - Sept 2021
      • Director - Solution Engineering Service Management

        Jun 2014 - Oct 2017
      • Sr Service Manager

        Nov 2011 - Jun 2014
      • Lead System Architect

        Jul 2008 - Nov 2011
    • L3 design & build

      Sept 2021 - now
      Sabbatical

      Took some time off to spend time with my young kids. Remodeled the house. Practiced IT skills.

  • Licenses & Certifications

    • Itil v3

      Itil certified
      Dec 2014
    • Microsoft certified system engineer

      Microsoft
      Jan 2007