Experience

• 

  Macy's

  May 2012 - Feb 2013

  Retail sales associate

  • Provided outstanding customer service, meeting hourly selling and loyalty program standards. • Regularly assisted clients to make a purchases with both cash and financing.• Developed product knowledge by learning the merchandise features, advantages and benefits.

• 

  Ikea

  Dec 2013 - now

  • Responsible for securing long term sourcing development and implementation for customer fulfilment capacities utilizing blended sourcing solutions through the Fulfilment Development Process in the market.• Responsible for driving the process of market intelligence and development of long-term supplier relationships to secure capacity for growth and enable IKEA to be considered as a preferred partner in the market.• Responsible for ensuring an effective communication throughout the organization, aligning with the business partners and stakeholders on relevant topics.• Responsible for leading assigned sourcing activities, projects, initiatives in the market and securing the results meet the actual goals connected to the growth plan.• Responsible for sharing knowledge with colleagues and business partners to support their competence development, understanding the principles of an effective and efficient strategic sourcing in the market.• Responsible for the implementation of the Global Sourcing Process including the Group Legal contract package and for the management of all assigned contracts securing compliance of all contractual obligations. • Contribute to the global improvement projects, market sourcing processes, ways of working, tools and working methods.• Contribute with strategic sourcing knowledge and insights to design and develop projects of other market functions especially for Fulfilment Development and Network. • Responsible for ensuring that the Customer Fulfilment sustainability agenda is included in all aspect of the business directly connected to and influenced by Strategic Sourcing. Show less • Responsible for collection of data and analysis of market performance, market supply/demand/capacity estimations, value chain performance and customer feedback and proactively use the insights gained to contribute in sourcing decisions and improve customer experience.• Responsible for facilitating fact based decisions by contributing with decision basis and recommendations, including cost calculations, cost development scenarios, risk analysis and scenario planning in all phases of the sourcing process. • Responsible to model and analyse different sourcing scenarios and sourcing portfolio scenarios based on blended operating model for the market and find optimal solution after securing inputs from all relevant stakeholders. • Responsible for CSO and other digital sourcing tools by receiving and giving training to all relevant stakeholders as well as contributing to the development of the tools on a global level. • Responsible to evaluate and follow up ongoing development initiatives connected to the blended model in the market and secure that processes, ways of working, tools and methodologies are used. Act on deviations and provide support (e.g. calculations, business cases, documentation) as needed.• Contribute to the development of tools, setting of processes and ways of working connected to data collection and analysis to enable continuous development of a customer oriented, efficient and effective sourcing process on the market in strong collaboration with other group function.• Responsible for keeping the total picture of the market and industry intelligence for sourcing and synchronized together by including and capturing knowledge from within and outside of the company. • Contribute with both knowledge and expertise for optimal operational and multi-channel development, related business and process forums, sourcing activities as well as to all matrices, global and market initiatives and competence networks. Show less • Represent and support co-workers for the specific business solution including systems and processes in their daily work.• Define and co-ordinate organization needs by collecting/issuing new change requests based on the business demand.• Secure the solution meets the business requirements and user needs by prioritizing and support all change requests.• Test and maintain data systems by ensuring the new releases, implementations and changes are efficient and reliable. • Coordinate and act as a main contact in regards to new system integration between IKEA and our external stakeholders.• Communicate and keep informed our internal and external stakeholder regarding system integration issues, changes, new releases including adoption and follow up.• Coordinate and manage system role definition and access control by collecting user’s data in the system.• Ensure the running and new projects meet the business demand for the specific IT solution.• Contribute and develop the learning material for the business solution, depending on the organization needs.• Provide training to our business partners and co-workers for the specific business solution. Show less • Actively manage the infrastructure back office queue to ensure proper prioritization and timely resolution of all issues for the assigned applications.• Perform, diagnose and troubleshoot to resolve problems, including but are not limited to, hardware, software, application and business processes.• Contribute to or develop service desk documentation and maintain knowledge database solution used by IKEA IT Delivery Organization. • Monitor and proactively work with Problem Management by identifying and eliminating the root causes of existing incidents as well as potential future incidents.• Update and configure user’s profile in Active Directory, Windows and various local systems used in Ikea stores globally.• Run and generate reports based on the Directories and Authentication platform for different applications and systems.• Mentor new staff and coach colleagues. Show less

  • Sourcing Developer

    May 2020 - now

  • Sourcing Analyst

    Jun 2019 - May 2020

  • Business System Specialist

    Oct 2017 - Jun 2019

  • Global IT Support Analyst

    Dec 2013 - Oct 2017