Hugo Manuel Barros Bermúdez

Experience

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  Camping Liméns

  Jun 2008 - Jan 2008

  Recepcionista
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  Camping Limens

  Jun 2009 - Jan 2009

  Portero
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  Vodafone

  Nov 2010 - Nov 2011

  Operation & Maintenance Specialist

  ...in quality of practical training.Description: Corrective and Preventive Maintenance at any site of Vodafone’s Network.Knowledge of the many vendors managing systems such as Huawei, Nokia-Siemens, Ericsson, etc including switching, base-stations, radiolinks, coreequipment.O&M key role in the Matrioska Region Project: accurate parameterization andanalysis at any point of the network in daily persue of the fully optimized KPIs,along with regional network engineers and field technicians. Mostrar menos

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  SATEC

  Jan 2011 - Jan 2013

  Presales Engineer

  - Presales Engineer in Presales Office of the Enterprise Business Unit, for Vodafone Spain.- Supporting Regional Account Managers in technical aspects of the Vodafone product to suit the best choice for the medium-large company’s needs.- Elaborating economical evaluation for potential and current Vodafone’s clients.- Collaborating with the study of viability of the Vodafone product along with Vodafone’s Regional Network Engineers.

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  Telefónica

  Feb 2013 - now

  Responsibility of customers loyalty and satisfaction, through:- Ensuring customer service level agreements (SLAs) are not breached and proper priorization and escalation when needed.- Customer reporting when major incidents occur, if needed align teams in resolving any issue.- Customer main contact for tech consulting and coordination of any Telefonica's team.- Identify possible improvements on procedures/processes for timing optimization.- Supporting operational team on the deliveries, taking leadership in critical projects.- Supporting sales team on the proposals/negotiations. Mostrar menos

  • Ingeniero de automatización de software

    Feb 2022 - now

  • Client Service Manager

    Jul 2016 - Feb 2022

  • Project Manager

    Feb 2013 - Jul 2016
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  Tsunami Artes Marciales C.D.

  Jun 2018 - Jul 2020

  Cofounder

  El Club de Artes Marciales TSUNAMI nace como asociación sin ánimo de lucro con el objetivo de preservar y difundir las artes marciales tradicionales, especialmente las japonesas, como herramienta de desarrollo personal y físico para la sociedad actual.