Colleen Mertens, MA, LCPC, CADC

Experience

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  EC Theatre Office Staff

  Aug 2009 - Dec 2012

  Student Worker

  I worked as an Office worker doing clerical tasks and customer service. I also worked in the scene shop building sets.

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  Glenbard East High School

  Dec 2010 - Jan 2012

  Speech Team Judge

  I judged Student Forensics/Speech Team competitions. I would judge three rounds and determine who performed the best by ranking. There are 13 events in Speech Team. I was able to judge all of them due to my high school experience on Speech team (involved in Humorous Duet Acting, Humorous Interpretation, Prose Reading, and Dramatic Duet Acting. I judged based on the rules in said event that performers were being ranked on (accuracy, diction, etc.).

• 

  Hallmark

  Apr 2011 - Sept 2012

  Sales Associate

  I sold greeting cards, ornaments, and other Hallmark products to customers as a sales rep and a cashier. I answered phone calls and helped customers in the store when needed. I also organized the stock room, sales floor, and categorized cards and ornaments.

• 

  WRSE Radio Elmhurst College

  Aug 2012 - May 2013

  Station Manager

  I oversaw everything that occurred in the WRSE Elmhurst College radio station on air and off air. I scheduled radio DJ’s showtimes, trained DJs on the equipment and general radio, and held Executive Board meetings bi-weekly with my Executive Board of nine members. I also met with my Exec Board members individually to get updates in their departments and trained them on new equipment. I also settled disputes between DJs if any occur.

• 

  Elmhurst College

  Aug 2012 - Jan 2013

  Reseacher

  I conducted a psychology-theatre based study on actors and research students with my mentor Dr. Noice. The purpose of the study was to display how theatre is beneficial to personal growth and outlook on life overtime. I used SPSS to test the data as well as APA writing style to write the research paper.

• 

  Chiro One Wellness Centers

  Jun 2013 - Nov 2013

  Chiropractic Technician

  I performed posture exams and other medical exams/needs for chiropractic patients. I also performed receptionist duties as well as work with the doctor on patient progress. I interacted with and educated patients on a daily basis and made sure patients achieved their optimal health.

• 

  Vera Bradley

  Nov 2013 - Dec 2014

  Sales Associate

  I perform customer service works as well as cashier duties. I also help organize the back room and offsite storage locations. I also help out with store specific events.

• 

  Comprehensive Early Autism Services

  Jun 2014 - Feb 2016

  Line Therapist

  • Worked one-on-one with children with Autism using ABA therapy in home to address their skill deficits and improve their quality of life • Assisted the Consultant and Associate Consultant in program changes and additions for each child• Facilitated programs such as potty training and feeding

• 

  Linden Oaks Behavioral Health

  Jan 2015 - Apr 2017

  I coordinate transfers of patients needing inpatient hospitalization from Edward ER and other hospitals. I coordinate incoming and outgoing transfers. I pre-certify inpatient care with insurance companies when necessary. I also do an assortment of the tasks listed below: • Provide initial response to callers within the Resource and Referral Center. Conducts initial triage of callers and schedules mental health/substance abuse appointments.• Respond to and triages crisis calls.• Register, review and correct patient registration information in the computer system. Verify insurance coverage and eligibility on all hospital inpatient and outpatient accounts as well as Blue Cross HMO members Show less • Provide initial response to callers within the Resource and Referral Center. Conducts initial triage of callers and schedules mental health/substance abuse appointments.• Respond to and triages crisis calls.• Register, review and correct patient registration information in the computer system. Verify insurance coverage and eligibility on all hospital inpatient and outpatient accounts as well as Blue Cross HMO members.• Assist in Marketing Chemical Dependency Campaign to inform community about programs and make recommendations for members inquiring about programs/treatmentAssess facility transfers for inpatient admission to Linden Oaks. Show less

  • Intake Admissions Planner

    Dec 2016 - Apr 2017

  • Intake Associate

    Jan 2015 - Dec 2016
• 

  Care Clinics

  Jun 2015 - Dec 2016

  Addictions Counselor

  • Teach the Risk Education classes to Minimal, Moderate and Significant Risk DUI Clients• Counsel Moderate, Significant, and High Risk clients individually and in groups.• Coordinate appointments for evaluations and individual counseling.• Administer DUI evaluations.

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  Symetria Recovery

  May 2017 - Dec 2019

  Counselor II
• 

  Transformative Growth Counseling

  Jul 2017 - Jul 2018

  Clinical Intern
• 

  Brookside Clinical Services

  Aug 2019 - Feb 2023

  Clinical Therapist
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  Linden Oaks Behavioral Health

  Dec 2021 - now

  Conduct individual counseling and consultation services in EEMG Internal Medicine clinic.

  • Behavioral Health Integration Clinician

    Feb 2023 - now

  • Clinical Therapist

    Dec 2021 - Feb 2023