Céline Lefevre, CRME

Experience

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  Odalys Résidences

  Mar 2011 - Apr 2011

  Front Desk Receptionist - Internship

  Welcom and register customers, keep the hotel reception area clean, inform about local tourist attractions, outgoing inventory of the apartments.

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  Jet Tours

  Feb 2012 - Apr 2012

  Travel Agent - Internship

  Help people plan, choose and arrange their holiday including quotes and sales, dealing with customer queries and complaints, offer advice and opinions on where to go and local tourist attractions, creation of the agency Facebook page.

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  Amorino

  Jun 2013 - Aug 2014

  Assistant Manager

  Sales, cashing, in charge of the closing, the training of the new employees, the control of the rules imposed by the concession.

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  Banyan Tree Hotels & Resorts

  May 2016 - Oct 2016

  Trainee Revenue Manager

  -Help the reservation team: quotations, bookings, provide best rate to increase direct bookings -Increase the production on OTAs: implement promotions, follow up on guest requests and feedbacks, update the hotel webpages, meetings with market managers to determinate drops, avoid rate disparity between OTAs -In charge of daily, weekly and monthly reports to find the drops and follow the pickup trend (by market segment, room category, country of residence, week-end/week day) / Compared to same time last year, actual last year, forecast and budget. -Follow the production of wholesale market to help sales team to target their actions. -Yielding: Move BAR to match demand to supply and increase the revenue -Forecast -Participated in the budget 2017 of the resort Show less

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  Savoy Resort & Spa Seychelles

  Feb 2017 - Feb 2018

  Cluster E-Commerce Manager

  E-Commerce Mgr (acting Revenue Mgr) for; Savoy Resort & Spa, 161-room 5* property and Coral Strand Hotel, 164-room 4* property-Online distribution; Manage the online partners and maintain good relations with Market Managers. Update content on OTAs to enhance shopping experience for potential guests. Implement tactical campaigns to ensure continued business in need period. Maintain parity between all OTAs/offline/Website. -Financial and Revenue Responsibilities; (Handover received from 1st May – no revenue manager) Group and exclusivity quotation, daily pick-up reports, rate shopping, yielding, individual quotation and forecast. Weekly revenue meeting to check on the pick-up for the next 6 months, talk on corrective actions per segment/TO/ Country. Month-end reports. Providing all reports requested by head office or sales team. Creation of new BAR sheets for 2017-2018 season.-Connectivity; Implementation of new booking engine (Synxis) and new Channel Manager (Rezgain) for the 2 hotels. Maintain a two-way connectivity and communicate with partners if any problem. -Help on increasing traffic and direct bookings via website with implementation of the Hotel Network tools, updating promotion page, working with E-Marketing team, SEO company and on Google AdWords campaign. -Reservation; supervising reservation team (5 agents) during Reservation Manager leaves and days off. Control payment and bookings in tentative. Control the response time of reservation agents. Update stop sales and send to partners. Handle special request from partners and guests.-Sales Manager for French speaking market; Main contact for DMC and TO, hosting French Press and Fam Trip, Site inspections, weekly calls with hotel partners and monthly call with French representatives, attend IFTM Top Resa. Show less

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  PPHE Hotel Group

  Mar 2018 - Feb 2022

  Park Plaza Westminster BridgePark Plaza London County HallPark Plaza Park RoyalPark Plaza Leeds Park Plaza Hotels - Waterloo, Victoria, County Hall & Holmes Hotel

  • Cluster Revenue Manager

    Jun 2019 - Feb 2022

  • Cluster Assistant Revenue Manager

    Mar 2018 - Jun 2019
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  Etc.venues

  Mar 2022 - Aug 2022

  Revenue Manager
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  Accor

  Sept 2022 - now

  • Senior Multi Hotel Revenue Manager

    Aug 2024 - now

  • Multi Hotel Revenue Manager

    Sept 2022 - Aug 2024