Jason Maynard

Experience

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  IContact

  Dec 2007 - Sept 2012

  Increased sender score from 85% to 95%, raising effectiveness to one of the best in the industryMonitored accounts for spam complaints and bouncesCoached customers on how to reduce complaints and improve their email marketing

  • DELIVERABILITY SUPPORT AGENT

    Dec 2009 - Sept 2012

  • TECHNICAL SUPPORT AGENT

    Dec 2007 - Dec 2009
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  ChannelAdvisor

  Sept 2012 - Jun 2023

  Researched, designed, and implemented the training of 700+ employees across the global organizationLeveraged multiple LMS to create instructor materials, including course outlines, videos, background, and instructional materialsConsistently maintained the training platform used company-wideLeveraged instructional design and adult learning principles for new and existing employees in order to increase employee retention and client satisfaction by 20%Demonstrate subject matter expertise in industry trends using KPIs, applications, and best practices through regular research and continued educationIncreased employee engagement and quality performance by 18%Communicated with cross-company stakeholders to consistently and efficiently update training Show less Served as product lead for multiple products, including Webstores and First Party Marketplaces Subject Matter Expert (SME) in multiple products throughout Technical SupportCollaborated with multiple teams, including Product Development, Engineering, and Implementation as the technical lead on trends and future updatesCollaborated with team members and other global departments to efficiently solve complex issues levels of complexity.Maintained multiple projects with varying levels of complexity and deadlines Show less

  • Training and Development Coordinator

    Apr 2020 - Jun 2023

  • Technical Support Analyst

    Sept 2012 - Apr 2020
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  Town of Apex

  Jan 2022 - now

  Environmental Advisor

  I provide environmental and sustainability advice to local developers at the time of re-zoning. Some examples include tree preservation, sustainable building design, and stormwater and water conservation. My goal is to help the Community of Apex to grow with nature instead of against it by using nature-based solutions, native habitat preservation, and soil conservation.

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  Working Landscapes

  Mar 2024 - now

  Climate Smart Coordinator