Judith Ukaobi (MPA, ACIPM)

Experience

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  Chartered Institute of Administration

  May 2009 - Jan 2010

  Public Relations Officer

  ResponsibilitiesAs the Public Relations Officer was accountable for attending to in-coming calls and transferring to appropriate departments, maintaining a log for mails, promoting the corporate image of the organization, maintaining excellent client relationship, channeling clients’ complaints to the appropriate departments for prompt response, preparing and sending correspondences to clients and partners, promoting the organization’s services to prospective clients.

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  Lington & Bernie Consulting Limited

  Feb 2010 - Jan 2012

  Front Desk/HR Officer

  ResponsibilitiesAs the Front Desk/HR Officer was responsible for interfacing with visitors, clients and applicants, managing all correspondences, managing in-coming and out-going calls, channeling clients’ complaints to appropriate departments, promoting the company’s services to prospective clients; updating and maintaining a comprehensive recruitment database; updating aptitude tests; screening of applicants and notifying shortlisted candidates; supervising attendance register, serving as the secretary for departmental meetings.Achievements• Initiated and drafted an attendance schedule for payroll purposes• Updated aptitude test questions for different job positions Show less

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  Lington & Bernie Consulting Ltd

  Feb 2012 - Aug 2014

  HR/Admin Officer

  ResponsibilitiesAs the HR/Admin Officer, was held accountable for organizing the recruitment and selection process, reviewing and updating aptitude tests, drawing up job descriptions, conducting induction/onboarding process, building and maintaining a database of over 3,500 outsourced employees and generating monthly, quarterly and yearly reports for various clients; managing relationships with clients; managing employee engagement by organizing forums and attending to their requests and enquiries, managing HMO and PFA officers on employees’ enquiries; updating the Payroll Department on new hires’ remuneration and other details; managing staff exit and conducting accounts reconciliation; drawing up training plans and logistics; supervising compilation of tender packages, reviewing and updating SLA’s with clients and vendors; managing all insurance claims, managing and auditing documentation. Achievements• Conducted reconciliation of payment for group life insurance and HMO premium which saved the organization a huge sum of money• Handled report presentation to a client which moved the organization form 6th position to 1st position• Successfully organized the on-boarding of over 200 outsourced staff in one day Show less

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  Premier Lotto Ltd

  Sept 2014 - now

  Human Resources Manager

  A hands-on HR Manager who is saddled with the responsibilities for creating, implementing and managing all aspects of the day-to-day operations for all Human Resources functions from recruitment of new employees, performance management, conflict resolutions, change management, capacity building, compensation and reward management, payroll management and exit management.Achievements• Coordinated the setting up of an automated recruitment process, recommended and implemented an onboarding processes for eight additional branches and still counting• Recommended and set up a Training & Development Team and pioneered the PLL Leadership Training Academy for capacity building; developed contents for training modules and slides as well as case studies• Set up HR metrics to determine efficiency, effectiveness and impact on the business• Recommended and implemented a robust equitable and competitive internal staff promotional process thus creating a more objective internal recruitment process to improve succession planning• Improved on employee value proposition by attracting top notch talents and maintaining a low attrition rate• Managed and maintained a robust data base of job applications to reduce turnaround time of meeting recruitment requests• Recommended and implemented behavioral interventions to address the cultural issues • Recommended and improved on organizational corporate governance to ensure accountability and control• Recommended and implemented a consequence management to increase employee productivity by setting up processes that reduced lateness and absenteeism • Developed employee confirmation and guarantor verification processes• Achieved the establishment of a Staff Cooperative Society and served in the Executive Committee as the General Secretary; developed and managed all financial reports of the Staff Cooperative Society and coordinated the committee that organized two AGMs and still counting Show less