Craig Waddle

Experience

• 

  Boots and Midland HR

  May 2001 - May 2005

  Variety of Payroll Roles

  Midland HR and Payroll July 2004 – May 2005 Operations Team LeaderMidland HR and Payroll February 2003 – June 2004 - Senior Payroll AdministratorBoots the Chemists May 2001 – January 2003 - Salary Administrator

• 

  ADP

  May 2005 - now

  As a senior member of the UK Implementation Leadership team, as Implementation Director I'm responsible for delivery of HR, Payroll and RealTime Implementations. Success includes meeting financial objectives through successful project realization in compliance with ADP methodology while also meeting NPS and associate engagement targets. The Implementation Director partners closely the other senior leaders in UK Implementation and with various teams and stakeholders including the UK Service and Sales team & Celergo regional leaders to develop and maintain common methodology to ensure continuity of these methods, processes and procedures throughout the world. The Implementation Director will work with the various teams ensuring the organization has the tools and resources to meet fiscal operating targets and partners with our BPI teams to drive the cost to implement down and improve quality of delivery. In addition to instituting and maintaining continuous improvement processes and compiling, evaluating and reporting on Implementation metrics this role also takes an active role in supporting Sales in growing the UK business. The Implementation Director has direct management responsibility for FC -- Payroll HR and Realtime team managers and supports staffing /hiring metrics, associate performance measurement. As part of this role I'm responsible for implementing improvements as measured by decreased cost, reduced start times and improvement in client satisfaction, measured by Net Promoter Score Show less Act as the primary interface between ADP and client for all operational issues related to delivery of servicesCapturing service issues and providing management and coordination of service/support resources & activities to ensure timely resolution of escalated service issues to ensure minimal impact and risk to the client Liaise with relevant parties on root cause analysis, generating and implementing continuous improvement plans to ensure corrective actions/service improvement are engagedProject management into BAU of new services/ product functionality and service change and improvementsRegularly meeting with client to review service delivery performance and achievement against SLA and action plan/roadmap to ensure client satisfactionITIL Foundation certificate in It Service Management qualifiedITIL® Intermediate certificate in IT Service Transition qualified Show less I manged a team of 7 payrolls specialists looking after National payroll accounts. These accounts requires knowledge of UK, IOM, Channel Islands and ROI payroll leglisation. My day to day duties include the management of the Payroll specialists to ensure that all deadlines are met and that all processes are adhered too. Attending client meetings, Hold and present regular team meetings, hold monthly One to One Meetings on an individual basis with my team. Duties also include call management from clients, problem solving. I have full working knowledge of ADP products including Freedom. Partnership and HR.net combined with Freedom as well as Backcheck and Surepay. I was also nominated for CIPP Individual of the year 2013 for which i was the runner up. Show less I have managed a variety of teams ranging from 10 payroll specialists to my current team of 6 payroll specialists. I have had varying sizes of payrolls within my team from 1 payee, all the way to 15,000 payees. My day to day duties include the management of the Payroll specialists to ensure that all deadlines are met and that all processes are adhered too. Attending client meetings, account managing of the small payrolls within my team, supporting the account managers of the larger accounts within my team, Hold and present regular team meetings, hold bi-monthly One to One Meetings on an individual basis with my team. I also currently have responsibility for being first point of contact for the HR.net clients. Duties include call management from clients, problem solving, Client Support. Show less

  • Implementation Director - Mid Market

    Dec 2021 - now

  • Team Manager - Service Delivery

    Nov 2017 - Nov 2021

  • Service Delivery Manager

    Apr 2015 - Nov 2017

  • Nationals Service Team Manager

    Mar 2013 - Apr 2015

  • Majors Service Team Manager

    Jan 2008 - Feb 2013

  • Payroll Specialist

    May 2005 - Dec 2007