Kayla Whitlock

Experience

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  Able Air Conditioning

  May 2014 - Dec 2019

  Customer Service Representative and Assistant to the Controller

  • Supported the Controller and provided exceptional customer service to customers seeking AC repairs.• Managed accounts payables and receivables utilizing Sage 50 and maintained confidential employee files.• Scheduled repairs, responded to customer inquiries, and implemented best practices to improve customer service; achieved highest customer ratings consistently.• Reorganizing filing, scanning, and organizing employee files while maintaining employee confidentiality.

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  Council on Hemispheric Affairs

  Jan 2017 - May 2017

  Research Associate

  • Conducted research that supports human rights and craft reliable and accurate articles.• Researched and published articles on Latin American affairs in the Washington Report on the Hemisphere.• Managed mailing list and coordinated front desk coverage to exceed expectations for administrative functions including data entry and phone coverage in high volume environment while serving as first point of contact.• Assisted in handling the office schedule while coordinating and making appointments. • Handled sensitive and confidential information for council members and mailing list data. Show less

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  Congressman Bill Posey's 8th District Florida Office

  Jun 2017 - Aug 2017

  Intern

  • Go-to person for a variety of tasks: answering phones, writing letters and updating the emergency manual.• Resolved constituent issues and concerns within target timelines with highest-level customer service.• Exceeded expectations for response rates and issued resolution through detailed customer support.

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  Member of European Parliament, Francis Zammit Dimech of Malta

  Aug 2018 - Dec 2018

  Stagiaire

  • Assisted in maintaining MEP Dimech’s master schedule and delivered multiple research projects on time.• Wrote popular articles for the Malta Independent and MaltaToday on behalf of MEP Dimech.• Conducted comprehensive research on Maltese issues and laws to produce compelling research articles.• Developed weekly written explanation of votes and assisted other interns with their reports.• Coordinated with team to onboard new interns, increase productivity, and create positive office dynamics.• Attended committee meetings and provided a detailed report to assist with tracking issue development.• Prioritized competing deadlines while completing tasks within target timelines while producing dynamic and engaging articles for publication. • Managed daily administrative responsibilities including document preparation, correspondence, reports, drafts, memos, and emails. Show less

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  PLUS Communications

  Jan 2020 - Dec 2020

  Research Associate

  • Supports the nation's top political and public affairs strategists by conducting research to support communication campaigns.• Provides supportive research for high-profile clientele by monitoring client's daily media coverage focusing on opportunities to communicate strategic messages and improve their brand's reputation.• Tracks and reports media coverage on weekly basis and maintains accurate database.• Writes and edits compelling press releases for strategic messaging campaigns.• Generates media coverage for clients by assisting in proactive and reactive media. Show less

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  United States Air Force

  May 2021 - now

  Program Manager of Information and Industrial Security

  • Security Specialist

    Apr 2024 - now

  • Security Specialist - Palace Aquire Program

    May 2021 - Apr 2024