Heather Hayward

Experience

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  Toledo Library

  Apr 2018 - Jul 2018

  Library Technician

  Supported the IT services and maintained the library database.- Customer Service & Communication- Maintain Database documents- Troubleshooting recurring hardware and software problems- Configuring commonly used hardware and software systems- Worked with customers to troubleshoot IT related issues- Help desk experience troubleshooting technical issues, handling customer inquiries, documentingcustomer feedback, and answering technical and non-technical questions.

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  2ndLawApps

  Feb 2020 - Aug 2020

  Mobile Application User Interface & UX Developer

  Understanding the User: Conducted user research to identify pain points and desired functionalities and information architecture.Analyzed competitor apps to glean best practices and identify differentiation opportunities.Designing the Interface:Handled, designed and interpreted data storageCreated wireframes and mockups to visualize the layout and interaction of the app and software reprogramming.Chose color palettes, fonts, and other visual elements that align with the app's brand and target audience.Ensured consistency and accessibility across different screen sizes and operating systems.Testing and Refining: Implemented animations and micro-interactions to add polish and delight users.Conducted usability testing to identify and address any friction points in the user experience.Iterated on the design based on user feedback and data analytics.Collaborated with other developers and testers to ensure a seamless end-to-end experience. Show less

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  Google

  Jun 2022 - Aug 2022

  Those who earn the Google IT Support Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting, customer service, networking, operating systems, system administration, and cyber and network security.Practiced key job skills, including database analysis, data retrieval, customer service, network protocols, cloud computing, encryption algorithms and techniques, windows operating system, linux command line, systems administration, debugging. Show less

  • Preparing for Google Cloud Certification: Cloud Architect Specialization

    Jul 2022 - Aug 2022

  • Google IT Support Professional Certificate

    Jun 2022 - Aug 2022
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  2ndLawApps

  Oct 2023 - now

  Mobile Application User Interface & UX Developer

  Understanding the User: Conducting user research to identify pain points and desired functionalities and information architecture.Analyzing competitor apps to glean best practices and identify differentiation opportunities.Designing the Interface:Handling, designing and interpreting data storageCreating wireframes and mockups to visualize the layout and interaction of the app and software reprogramming.Deciding color palettes, fonts, and other visual elements that align with the app's brand and target audience.Ensuring consistency and accessibility across different screen sizes and operating systems.Testing and Refining: Implementing animations and micro-interactions to add polish and delight users.Conducting usability testing to identify and address any friction points in the user experience.Iterating on the design based on user feedback and data analytics.Collaborating with other developers and testers to ensure a seamless end-to-end experience. Show less

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  Personal Growth Counseling Services

  Aug 2024 - now

  Cloud Solutions Case Manager (Health IT/Technology) / Administrative Assistant

  I work at the intersection of healthcare and technology, managing and supporting the implementation of patient and client sensitive information, data management, cloud solutions, software tools, and data management systems to improve patient care and operational efficiency. In my current role, I handle both the technical aspects of cloud solutions and the administrative support duties to ensure smooth organizational operations.My responsibilities include:-Managing and coordinating cloud-based software solutions to ensure seamless operations in a healthcare environment.-Completing intakes for new clients, entering and verifying client information into database, answeringand directing phone calls, conducting insurance validation and verifying patient insurance coverage toensure accurate billing and efficient service delivery.-Managing day-to-day administrative functions, such as scheduling appointments, reviewing e-mails,chart filing, organising communications, utilising Microsoft Office, creating spreadsheets / presentations,maintaining documents, and facilitating internal and external meetings, to keep the team focused onpriorities and maintain office efficiency.-Supporting case management workflows through the integration of cloud technology to enhance decision-making and operational efficiency.-Collaborating with technical teams to ensure systems are aligned with the organization’s health IT infrastructure and regulatory requirements.-Utilising cloud platforms and data analytics to optimize case management processes and patient outcomes.-Conducting insurance validation and verifying patient insurance coverage to ensure accurate billing and efficient service delivery. Show less