Layli Ramadani

Experience

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  PT. Bank Tabungan Negara (Persero) Tbk

  Jan 2018 - May 2018

  Loan Assistant

  • Processed and maintained loan documents according to loan regulations and company policies; verified accuracy of borrower information, collateral documents, lien documents, and closing documents.• Processed 10 loans a day on average with 100% accuracy; secured lien documents for an average of 6 loans per day.• Streamlined document management by creating a filing system to store and organize loan documents for easy access.• Achieved process efficiency goals by deploying technology solutions to automate document processing and reduce time to close. Show less

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  Islamic Forum Isip Universitas Andalas

  Nov 2019 - Jun 2020

  Women Forum Assistant
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  Islamic Forum Fisip Universitas Andalas

  Jun 2020 - Jun 2021

  Public Relations Manager

  Islamic Forum Fisip, Andalas University is a forum that accommodates Muslims to explore and broadcast the Islamic religion.- Establish relationships with 5 other da'wah institutions at Andalas University to exchange ideas-Distributing questionnaires to conduct opinion polls which will then become material for consideration for future forums.-Collecting funds to reduce the burden on fellow human beings; 1 student fire victim and 5 packs of groceries needed during Ramadan.-Data collection and welcoming event for 700 new FISIP students as well as introducing the forum in 2021-Holding 2 alumni gatherings events that accommodate 50 alumni in 2021. Show less

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  Universitas Andalas

  Aug 2020 - Dec 2021

  Teaching Assistant

  Subject : Theory of international relations I and Mentors in the Islamic Religion Mentoring Management Agency.- Supervise 15 international relations students in understanding the basic theory of international relations; designing classes with the tutorial method every week in one semester- Supervise 20 students from the faculties of social and political science in mentoring; leadership, life skills, society, understanding of religious knowledge-Generated weekly reports into Microsoft Excel for tracking student performance Show less

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  HIMASHI Universitas Andalas

  Aug 2020 - Jan 2021

  Finance Assistant
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  Galeri Pengingat Diri

  Jul 2021 - Jan 2022

  Content Editor

  Galeri Pengingat Diri is one of the self-development accounts on Instagram and WhatsApp groups

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  Yayasan Citra Mandiri Mentawai

  Sept 2021 - Oct 2021

  Research Assistant

  Yayasan Citra Mandiri Mentawai (YCM Mentawai) is a non-governmental organization engaged in fighting for the rights of the Mentawai indigenous people in West Sumatra.- Participated in the implementation of the "Indigenous Journalist" program for 25 Mentawai youths to introduce Mentawai culture to the community.- Campaigning for various things related to Mentawai culture through social media such as geographical location, the world's oldest tattoo, traditional medicine to human rights violations that have occurred.- Held weekly discussions with the director of YCM Mentawai and staff regarding human rights violations in Mentawai. Show less

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  Yayasan Citra Mandiri Mentawai

  Nov 2023 - Mar 2024

  Communication Intern

  - Assists in writing and editing varioustypes of content such as pamphlets, articles and posts social media.- Contribute to the development of content materials that needs to be published.- Help plan and execute social media campaign.- Discuss creating and scheduling content for various social media platforms.- Conduct research related to relevant issues and topics for content creation.- Analyze the communication matrix and deliverinsights for improvement.- Archiving content neatly on Google Drive. Show less

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  Brain Academy by Ruangguru

  Nov 2023 - Jan 2024

  Educational Agent
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  Teknovo Corp.

  Jan 2024 - Feb 2024

  Paid Freelance Program
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  Concentrix

  Feb 2024 - now

  Advisor I

  • Handled the customer enquiries and provided comprehensive as well as efficient solutions which related to online transportation such as general issues, payment and financial services.• Handled and reviewed disputed cases to reach the dispute settlement in solutions and timely manner.• Handled escalation cases that need to follow up.• Handled outbound call that need to solving problem, complaints and answering question.• Process request according to customer’s preference on time.• Keep the customer’s privacy and protect customer information.• Identify customer’s needs, clarify information, research every issues, and provide solution and/or alternative. Show less