
Lynsey Davis
Operations Manager

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About me
Client Training Manager at Phlexglobal
Education

Newbury College
1995 - 1998GNVQ Advanced Business and Finance
CIPD Qualifications
-Leading Learning & DevelopmentPerformance consulting conversations with key organisational stakeholders(s).Learning strategy and associated measures, metrics and KPI's to track performance.Alignment of L&D provision and business strategies.Learning philosophy.Key shifts and skills needed in the L&D team for now and into the future.Aligned to CIPDs Learning and Development Standards within the CIPD Profession Map.
Experience

EMIS Health
Jan 2004 - Dec 2009Operations ManagerEMIS is a medical software solutions provider for primary care organisations. My role was delivering training and presentations to professional groups with varying capabilities on EMIS software systems across the southern region.

Care UK
Dec 2009 - Sept 2017- Led teams and managed operations across fifteen sites in demanding and changingenvironments.- Responsible for a team of up to seven staff.- Led, planned, and executed numerous training programs, most of which weremedical systems.- Managed the development of all training materials, ensuring they were fit forpurpose.- Responsible for staff recruitment, their development and training.- Developed, managed, and mentored my team to ensure effective delivery of alltraining.- Conducted annual appraisals and monitoring personal development plans. Show less
Business Systems Training Manager
Jan 2015 - Sept 2017Clinical Systems Trainer
Dec 2009 - Jan 2015

Nourish Care
Sept 2017 - Dec 2018Training Manager- Successfully led the implementation of a new on-line learning platform.- Ensured all training delivered was fully aligned with the business strategy and metemployee's development needs.- Coached sales staff on effective presentation delivery.- Designed and implemented training programs using a combination of learningchannels and techniques.- Created a competency framework which defined the knowledge and training eachrole needed to perform their job effectively.- Coached Training Specialists on different (Visual, Auditory and Kinesthetic (VAK)learning styles Show less

Phlexglobal
Jan 2019 - nowClient Training Manager- Accountable for global training strategy and all training solutions.- Responsible for the delivery of industry standard best practice training and education, ensuring training remains effective and Dt for purpose.- Developed suitable training concepts in line with customer expectations.- End to end measurement of training effectiveness and provision of performance metrics- Effective use of up-to-date blended training solutions to ensure high quality training.- Delivery and continual improvement of online learning platforms by integrating video, simulation, and competency assessment tools.- Ensuring proper use of the systems and services through effective training of customers, staff, and sales managers.- Accountable for technical writing across the team, including design, styling and development of presentations, eLearning content and multimedia visual aids. Show less
Licenses & Certifications

Training and Development

Prince2
Jan 2014
Leading Learning and Development
CIPDAug 2021
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