Misha St.Clair

Experience

• 

  Gap

  Oct 2000 - Jan 2002

  Assistant Manager

  Led retail service team in high volume environment in Las VegasMaintained visuals standards for multiple Gap, Gap Kids and babyGap locations

• 

  Starbucks

  Nov 2000 - Jan 2002

  Facilitator

  Trained new baristas on beverages, technology, customer service and coffee history

• 

  Bleu Blanc Rouge

  Jan 2002 - Jan 2003

  Lead Barista

  Developed beverage menu and standards for a high end coffee bar in a Las Vegas luxury hotelTrained and managed a team of ten

• 

  EXPRESS

  Jan 2003 - Jan 2004

  Brand Sales Leader

  Led a retail sales team and maintained visual merchandising standards

• 

  Encompass: T-Mobile Customer Care Call Center

  Jan 2004 - Aug 2006

  Facilitator

  Trained new customer service agents on tools, procedures and expectationsEnsured readiness for their new roles through consistent checkins, evaluations and feedback

• 

  Helix Electric

  Oct 2006 - Jul 2012

  Designer and Drafter

  Completed electrical drawings for constructionCreated marketing materials such as videos, signage, brochures and web content

• 

  Apple

  Jun 2012 - May 2018

  Performed troubleshooting and repairs to resolve issues with Apple devices and softwareWorked with customers to determine optimal solutions to technical problems and helped them to navigate challenging situations with empathy and expertiseSupported quality assurance teams in Cupertino, tracking and resolving issues during software development Provided technical support to Indeed employees using a variety of tools and services, Developed and delivered training materials for critical initiatives such as the launches of Apple Watch and Apple MusicOversaw training of new technical team members and maintained standards, certifications and continuing education Provided personal and group training for new and experienced Apple users of various backgrounds Assisted customers, explained products and exceeded sales goals for products such as iPhone and AppleCareSupported and educated other employees, driving the success of the overall teamLed a team of visuals specialists to install displays, image devices and maintain stringent Apple Retail presentation standards

  • Mac Genius

    Jan 2017 - May 2018

  • ISGT/Technical Training Lead

    Feb 2015 - May 2018

  • Creative (Technical Trainer)

    Feb 2014 - Jan 2017

  • Sales Expert/Visual Merchandising Lead

    Jun 2012 - Feb 2014
• 

  Indeed.com

  May 2018 - Nov 2021

  Drove launch of Moveworks AI chatbot to provide immediate automated technical support for Indeed employeesDesigned and oversaw creation of custom knowledge base, enabling the bot to provide IT-verified answers to user questions Led a team of technical writers and editors around the world to create a technical knowledge base for Indeed employeesDeveloped a style guide to ensure accuracy and consistency in documentationLed the adoption of ServiceNow knowledge base and oversaw migration from a Confluence wiki installation Created curriculum and materials for remotely delivering IT onboardingDelivered and oversaw weekly IT onboarding sessions to thousands of new hires—often in groups of over 100—while maintaining a 94% satisfaction rating with new employeesTrained support staff and facilitators in multiple regions and provided ongoing feedback to ensure their success Provided technical support to Indeed employees using a variety of tools and services, including Jira, ServiceNow, Google Workplace and Confluence

  • Technical Manager

    Jan 2020 - Nov 2021

  • Knowledge Manager

    Jan 2019 - Nov 2021

  • IT Onboarding and Training Lead

    May 2018 - Nov 2021

  • Information Technology Help Desk Technician

    May 2018 - Oct 2019
• 

  Avionte Staffing Software

  Oct 2022 - now

  Product Trainer and Training Content Creator

  Spearheading the creation of scalable training content and programs for users and internal employees, ensuring effective knowledge transfer and feature adoption within flagship productsCreation of detailed documentation to help users navigate the staffing software platform, streamline workflows and improve overall efficiencyCollaboration with cross-functional teams to design training materials and resources that cater to diverse learning styles, driving effective product usage and adoption Show less