Patricia Gomes Dos Santos

Experience

• 

  CETECAPRO (Centro de Treinamento Esportivo e Capacitação Profissional)

  Jan 2012 - Jan 2013

  Scholarship winner

  - Invited by some of University’s professors to participate at CETECAPRO (Sport Training and Professional Capability Center) focused on inclusion of disabled people in the work market. - Developing physical and intellectual skills through sport training and professional capability in the business area.- Researching about education, employability and management of disabled people.

• 

  Procter & Gamble

  Nov 2013 - Nov 2014

  Supply Chain Intern at the Accounts Receivable Department

  - Responsible for the Anticipation Program, which helps the company’s cash-flow indicator, and for including new customers and improving it.- Regional contact point for Scorecard.- Responsible for weekly Dashboards and for improvements in the information flow.- Member of Events Committee and Recruiting Group.

• 

  Itaú Unibanco

  Jan 2015 - now

  Responsible for implementing new monitoring in various tools and changing the management event tool that is used for the operational team, giving them all the support in the transition.Co-creation and implementation of the public cloud monitoring at AWS.Guarantee the compliance with internal controls and managing indicators periodically, taking actions to improve them.Consultancy for some Lean Six Sigma projects.Currently working in the new corporative initiative improving the IT Service Management and Operational Management models with Service Now. Team member of the project foundation and responsible for multiplying the knowledge. Exibir menos

  • Group Tech Manager I

    Jan 2023 - now

  • IT Platform Engineerig Coordinator

    Jul 2021 - now

  • Chapter Lead

    Jan 2022 - Jan 2023

  • Product Owner

    Jan 2020 - Jan 2021

  • IT Support Analyst - Senior

    Nov 2020 - Jul 2021

  • IT Support Analyst - PL

    Jan 2018 - Jan 2020

  • IT Operations Analyst - Jr

    Jan 2015 - Jan 2018