Lala Lai

Experience

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  Sinolink Securities

  May 2016 - Sept 2016

  Administrative Assistant / Receptionist

  - Organized office files and records, including expense claims and attendance records, using advanced Microsoft Excel for precise data tracking and reporting- Greeted visitors, responded to and directed emails and phone calls with professionalism and a customer-focused approach- Supported general administrative tasks such as ordering office supplies, filing, fax and copying, data entry, and travel arrangements - Coordinated company events including scheduling, logistic, catering, and ensuring the smooth execution of events by warmly greeting guests and attendees Show less

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  The Academy of Hong Kong Studies

  May 2017 - Jul 2017

  Administrative Assistant

  - Managed procurement of office materials, including ordering, shipments, and deliveries, ensuring adequate supplies and office cleanliness- Collected research documents such as survey forms and input data into systems to support research efforts and contribute to project completion- Designed and produced marketing materials such as poster and brochure, assuming full responsibility for graphic design, typesetting, and proofreading to ensure accuracy and professionalism- Managed the calendar of senior management, responsible for scheduling appointments, room bookings, organizing and coordinating meetings Show less

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  Master Concept Group

  Jul 2018 - Dec 2020

  - Managed full sales cycle from lead generation to deal closure, cultivated long-term customer relationships, ensuring loyalty and a 30% returning customer rate through exceptional customer service- Acted as a liaison and oversaw project coordination, optimizing communication and collaboration between project teams, external partners and clients, resulting in a 10% reduction in project delivery time- Orchestrated and participated in conferences and industry events, demonstratied solution of AI, Machine Learning, AR/VR, Google Cloud, and G Suite etc.- Leveraged online collaboration tools to enhance team communication and efficiency, culminating in a 15% decrease in project turnaround time Show less

  • Account Manager

    Jul 2019 - Dec 2020

  • Account Executive

    Jul 2018 - Jul 2019
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  RIPEN Limited

  Mar 2022 - Jan 2023

  Sales Manager

  - Managed 70+ accounts and acquired 20+ new accounts in FY2022, developed new presentation materials and scripts that resulted in a 15% increase in qualified leads- Analyzed client needs and provided tailored solutions and products to ensure customer satisfaction, increased sales by 20% through effective communication and negotiation- Collaborated with senior management and the marketing team to develop business plans, target account sales strategy and effective pipeline management- Represented the company and organised technology webinar for 200+ users, showcasing IT security solutions Show less