Moch Rizki Ramadhan

Experience

• 

  PT Bank Central Asia Tbk

  Feb 2021 - May 2024

  Customer Service Officer

  Focuses on providing assistance and support in opening new accounts for account holders or new customers and addressing their banking-related needs. Some key functions include: 1. Account openings: Assisting customers through the process of opening new accounts.2. Issue resolution: Resolving customer concerns, complaints, or disputes related to account discrepancies, billing errors, unauthorized transactions, or other banking issues.3. Product and service information: Providing customers with information about the bank's products and services, such as loans, credit cards, investment options, and account features.4. Online and mobile banking support: Assisting customers in navigating online banking platforms, troubleshooting technical issues, and guiding them through mobile banking applications.5. Fraud prevention and security: Educating customers about potential scams, fraudulent activities, and security measures to protect their accounts and personal information.6. Financial guidance: Offering basic financial guidance, such as explaining banking fees, interest rates, and providing general advice on managing finances. Show less