Sarah Case Gilbert

Experience

• 

  Follett Higher Education Group

  Nov 2008 - Jul 2012

  • Acted as liaison between University staff and Follett executives• Acquired and distributed course materials for University and secondary school classes• Responsible for scheduling, payroll and daily management of up to 20 employees• Implemented a sales floor overhaul to increase usable space on the sales floor• Coordinated with Athletics department to ensure NCAA compliance• Increased sales 9% by initiating new processes to ensure excellent customer service• Coordinated book signings and sales events in store and off site Show less • Ensured that all online text orders were filled efficiently each semester• Managed the daily activities of several student workers and part-time employees• Executed efficient semester end book buyback programs• Distributed, received, and processed textbook adoption forms from faculty • Set appropriate inventory levels in various product categories.• Determined textbook quantities to purchase from publishers generated purchase orders• Maintained shipping and purchasing records• Informed faculty of book order changes and problems with orders• Contacted publishers and vendors regarding purchase orders• Processed and balanced invoice information for electronic transfer to accounts payable Show less

  • Course Materials Manager

    Jan 2010 - Jul 2012

  • Course Materials Coordinator

    Nov 2008 - Aug 2010
• 

  Sodexo

  Jul 2012 - Jun 2014

  Bookstore Store Manager

  • Acted as liaison between University staff and Sodexo executives• Coordinated book sales for University and Academy level students• Proposed store redesign and implemented new merchandising programs• Mentored new sales associates• Fostered a positive environment for both customers and employees• Initiated operational changes to increase productivity• Maintained cash control and payroll records, as well as inventory, and purchasing.• Provided budget estimates for the year and analyzed store financials • Approved and analyzes store markups, markdowns and write-offs Show less

• 

  LifeWay Christian Resources

  Jun 2014 - Sept 2018

  • Facilitated training sessions for groups of 100+ participants• Created curriculum for weekly technical training sessions• Collaborated with Human Resources to redesign new employee orientation• Produced content in various platforms including video, print, and digital.• Managed departmental and organizational communications in Gmail and MailChimp• Developed leadership pipeline framework for succession planning• Designed internal branding standardsProjects include Okta implementations, employee recognition program development and testing, and project request workflow development Show less • Implemented customer engagement programs• Founded the IT Communications Committee• Developed and facilitated 360° training workflow for customer service, IT workers, and various employee groups• Planned and executed corporate office move events• Created and maintained Support Service knowledge base• Lead the Employee Recognition Committee to create a recognition and performance program• Provided technical assistance and support for incoming queries and issues related to systems, software, and hardware Show less

  • Project Coordinator

    Dec 2017 - Sept 2018

  • Client Services Analyst

    Jun 2014 - Nov 2017
• 

  TechnologyAdvice

  Sept 2018 - Dec 2021

  • Operations Training Manager

    Aug 2021 - Dec 2021

  • Senior Training & Development Specialist

    Mar 2020 - Aug 2021

  • e-Learning Coordinator at Technology Advice

    Sept 2018 - Mar 2020
• 

  Built Technologies

  Dec 2021 - Jan 2023

  Learning and Development Manager
• 

  Safeguard Global

  Feb 2023 - now

  • Head of Operations Training & Development

    Sept 2023 - now

  • Onboarding Training and Development Manager

    Feb 2023 - Sept 2023