Angelo A. Daniels, MBA

Experience

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  USA Staffing Services

  Mar 2005 - Mar 2005

  A+ Technician

  • Team Leader.• Installed 400 computers in two days on a three day contract.• Upgraded hardware and software• Made sure all the peripherals such as printers and scanners are connected and working well. • Supervised and delegated work to team members.

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  InSource, Inc.

  May 2005 - May 2005

  IT Technician

  • Team Supporter.• Backed up and restored data for over 80 users.• Migrated from old operating systems to Windows XP Professional• Deployed over 80 brand new computers.• Troubleshooted network connectivity • Troubleshooted hardware and software problems successfully.• Worked with Lotus notes

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  TEKsystems

  Aug 2005 - Feb 2006

  PC Technician

  • Installed and configured MAC OS X servers and clients• Used ARD (Apple Remote Desktop) to configure the Xservers and laptops for printers• Maintained servers for the schools in Broward County• Successfully used Cisco switches to configure the network on the servers.• Updated various software for the servers and the clients.• Installed software and deployed new 30,000 iBooks for Broward County Public Schools.• Troubleshoot and resolved hardware and software problems.• Worked with MS Windows Operating System and MAC Operating System extensively.• Configured various peripherals to work with MAC OS X and Windows within various networks.• Trained new employees on several types of configuration (e.g. printer configurations and server configurations) Show less

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  St. Croix Career Technical & Education Center

  Apr 2006 - Aug 2006

  Electronics/Computer Technology Substitute Instructor

  • Worked with counselors, teachers, parents and support staff to promote positive student behavior• Develop lesson plans and adjust as needed to present materials in succinct and coherent style.• Became the primary instructor for the electronics/computer technology class • Taught students networking basics • Trimmed cost in budget by repairing and upgrading computers in several labs instead of buying new computers.

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  Virgin Islands Department of Education

  Aug 2006 - Jan 2008

  Computer Science Teacher

  • Met parents; maintain discipline in the classroom; methodically provide resources for lessons; simplify lesson plans in line with curriculum objectives and assist students to prepare for examinations in a 2,500+ student school• Assess and look after 120+ students’ progress throughout the term and work closely with other staff to efficiently plan and coordinate work• Prepared and administered tests and exams.• Managed the computer lab.

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  Department of Human Services - U.S. Virgin Islands

  Feb 2008 - Jul 2014

  Computer Support Specialist

  • Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for over 350 users.• Managed and created Active Directory accounts, network shares, and printing services• Performed desktop migration from Windows XP to Windows 2007 and server migration from Windows Server 2003 to Windows Server 2008 and Windows Server 2012 • Created and configured FTP sites in IIS • Supervised, mentored, and lead summer internship students to reach their goal for the summer program in the MIS office. • Increased network efficiency by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels. • Supported end-user computers (both MACs and PCs), peripherals, external devices, and various applications. • Responsibled for hardware and software applications for workstations, servers, and network data communications. • Developed disaster and emergency recovery plans that would ensure continuity of services after an unfortunate event• Assisted with the system research; installed and tested software updates to determine workability of the new designed panel related to Federal/Local eligibility guidelines • Improved network security by upgrading the system, applying patches and vigilant monitoring by installing and configuring CISCO routers, switches and SonicWALL’s • Troubleshooted and resolved TCP/IP problems that prevented users from using the network efficiently and effectively. Show less

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  St. Croix Career Technical & Education Center

  Sept 2009 - May 2011

  Computer Repair Instructor

  • Taught students how to use the computer in a proper manner and diagnose and treat various hardware and networking problems• Prepared the students for the NOCTI exams• Analyzed computers in the computer lab for viruses and malware and removed them effectively.

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  Christiansted SDA Temple

  Jan 2014 - Dec 2015

  Network Administrator

  • Communicated clearly with the church’s contractor about the audio/visual media plans • Planned effectively with the Communications Department Team about the church’s multimedia project.• Designed and deployed the church’s wired and wireless network.• Installed and maintained network hardware and software• Monitored the church’s network to ensure security and availability to specific users.• Evaluated and modified system’s performance• Identified user needs• Maintained integrity of the network, server deployment, and security.• Ensured network connectivity throughout the organization's LAN/WAN infrastructure is on par with technicalconsiderations.• Troubleshooted TCP/IP problems • Effectively turned a vision (to have a multimedia and wireless network) of the church into a reality. Show less

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  University of Florida Institute of Food and Agricultural Sciences

  Jun 2014 - Oct 2019

  • Supervised, mentored, and challenged the IT Interns of TREC to their full potential as an IT worker and a better citizen to society.• Managed all IT infrastructure to support administrative, educational, and research technology needs of the research center.• Partnered with various IT teams and outside contractors to ensure projects were delivered on time. • Elevated the productivity by 50% by increasing network efficiency by decreasing the daisy chain effect and increasing internet coverage area all on an IT budget that was cut by 56% • Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Implemented and oversaw technology for use in the research labs, video conference rooms, and offices• Assisted faculty and staff with the technology that can and will improve the productivity of their work • Reengineered TREC’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. • Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned over 90% issue-resolution scores by providing excellent service to internal and external customers. • Trained employees, students, and scholars across multiple departments on different IT procedures including log-in procedures, permissions, printing issues, security and use of various software. • Ensured all work requested was reviewed, sized, scheduled, tested, and implemented through the appropriate governance oversight process. • Assisted the Marketing team in increasing the visibility of the research center through the creation of the first set of social media accounts. Show less • Administered Active Directory and Group Policy• Installed software, pushed updates, maintained inventory through SCCM• Supervised, mentored, and challenged the IT Interns of TREC to their full potential as an IT worker and a better citizen to society.• Partnered with various IT teams and outside contractors to ensure projects were delivered on time. • Elevated the productivity by 50% by increasing network efficiency by decreasing the daisy chain effect and increasing internet coverage area all on an IT budget that was cut by 56% • Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.• Implemented and oversaw technology for use in the research labs, video conference rooms, and offices• Assisted faculty and staff with the technology that can and will improve the productivity of their work • Reengineered TREC’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. • Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned over 90% issue-resolution scores by providing excellent service to internal and external customers. • Trained employees, students, and scholars across multiple departments on different IT procedures including log-in procedures, permissions, printing issues, security and use of various software. • Ensured all work requested was reviewed, sized, scheduled, tested, and implemented through the appropriate governance oversight process. • Assisted the Marketing team in increasing the visibility of the research center through the creation of the first set of social media accounts. Show less

  • IT Professional II

    Mar 2017 - Oct 2019

  • IT Professional I

    Jun 2014 - Mar 2017
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  Miami Dade College

  Aug 2022 - now

  • Creates group policies to enforce IT policies • Promoted new domain controllers and demoted old domain controllers • Maintains the Active Directory environment, utilizes Active Directory Users and Computers• Provide end-users with hardware and software support on time within the support SLA • Hires, supervises mentors, and challenges the IT Part timers and IT Student Assistants to their full potential as an IT worker and a better citizen to society.• Maintains and improves the quality of service to all Campus clients• Manages several operations within the department that include but are not limited to classroom support, special events setup and operation, coordinates moves involving computing, printing, and media equipment as applicable to the campus• Prioritizes trouble tickets and creates timelines for CNS and Classroom Support projects• Installs and maintains a reliable operation of servers and related computing resources, to include network security, backup of servers, disaster recovery, documentation of resources, optimization of server performance and reliability• Repairs, tones, configures, upgrades network operating systems, and application systems on network workstations and servers• Develops and improves operational policies and procedures• Provides cost effective technology solutions to support student learning and administrative efficiency while adhering to College standards• Purchases equipment, hardware, and software as needed in accordance with budgetary constraints as applicable to the campus• Supports application activities that require specialized technical expertise• Researches and remains current in relevant emerging and obsolete technologies, and identifies important industry trends Show less

  • IT Helpdesk Supervisor (Campus Network Services Manager)

    Oct 2019 - now

  • Continuing Education Instructor

    Mar 2023 - now

  • Adjunct Professor

    Aug 2022 - now