Piotr Gruszczyński

Experience

• 

  Fujitsu Poland

  Dec 2015 - Jul 2021

  • Associate Project Manager

    May 2020 - Jul 2021

  • Major Incident Manager

    Feb 2018 - May 2020

  • Proces Controller acting as Major Incident Manager

    Oct 2017 - Feb 2018

  • Service Desk Agent

    Dec 2015 - Oct 2017
• 

  Avenga IT Professionals (former IT Kontrakt)

  Jul 2021 - Mar 2022

  ServiceNOW Business Analyst
• 

  Haleon

  Mar 2022 - now

  Digital Workflow Product Manager / Business Analyst

  Responsibilities: Managing assigned IT Products, their lifecycle and improvementopportunities. Leading IT based projects, interfacing between Tech and Business. Coachingother Tech Org employees on technical and soft skills. Overseeing a Technical team(eForms).Being the intermediary in Business requesting ServiceNOW improvements, enhancements,or new features. Participating in SOX audits and remediating findings connected to them.Managing risks for applications and ensuring they are handled effectively. Managing demandcoming in from Business to Tech, Managing CW workers, reviewing and optimizingprocesses.Roles while on position:Digital Workflow Product Manager – eForms & ServiceNOW: Ensured eForms effectivelytransitioned to the new company during demerger. Ensured stability after go live with noloss of service. Created and lead to completion eForms Retirement project. Managed tocreate huge annual savings for the company by retiring an old inhouse built solution. Retired134 forms by eliminating waste or optimizing and migrating to ServiceNOW or othersolutions. Acted as Project Lead and Manager, identified requirements for each form,created designs for new solutions, ensured data retention and continuity. Managed processbudget and ensure SOX requirements were met during decommission. Created a DigitalWorkflow Forum to exchange ideas and knowledge between Business Functions regardingServiceNOW. Digitalized multiple processes ensuring savings for the company.Cross-Functional Manager - Service Assurance & Operations (Current): Overseeing the CCAP(Cross Company Access Provisioning) process, managing the CCAP data base ensuring highdata quality and consistency. Investigating opportunities to reduce TSA costs by revokingaccess for unrequired accounts, leading Governance Meetings with senior representativesfrom both companies and reporting on developments and status. Handling vulnerabilitiesand ensuring they are correctly actioned. Show less