Michael Fikry

Experience

• 

  Alcatel-lucent

  Jul 2008 - Jul 2008

  Trainee

  A member in DSL team that is responsible for support and troubleshoots DSLAMS for customers

• 

  Orascom Housing Communities

  Aug 2008 - Aug 2008

  Trainee

  Acting as a technical support to install and troubleshoot Network elements.

• 

  Alcatel-Lucent

  Jul 2009 - Jul 2009

  Trainee

  A member in VAS team

• 

  Teleperformance Egypt

  Sept 2010 - Jan 2012

  Technical Support agent

  Technical Support for DELL products in middle east

• 

  Huawei Technologies

  Jan 2012 - now

  Act as wireless Project Team Leader for the new or existing RAN Mobile network projects mobile operators in Huawei North Africa Region.  Ensuring project requirements are well defined, understood and signed off with the customer Apply End to End Operation control points and Project progress tracking periodically. Setting ownership in early stage for each service request. Technical solution validation for any new remote service request , service delivery risk analysis , define scope of work , responsibility matrix , SLA , service cost estimation, service delivery strategy and solution , resource planning , service delivery milestones, acceptance. Follow up with field maintenance subcontractor to resolve down sites within SLA. Lead and Ensure Safety Operations. Reporting the progress and follow up for the target achievement. Supporting rollout team to finalize the HW target during launch. Supervises all activities of Back Office engineers for both 2G/3G/4G activities and assigns duties as needed as per workload requirements covering 24 hours, 7 days’ support. Automating normal tasks for the new team to enhance the performance. Manage the Workload and track it for increasing the work efficiency and reduce the cost.  Expert judgment team member for remote delivery team which handling new client enquiries and interfacing customers.Main Remotely Projects:-- Orange Jordan - Orange Mali- Gamcell Gambia - Sonatel Senegal - Azur Central Africa - Airtel Congo- Vodafone Egypt - Vodacom Congo- Gabon Telecom - Orange Congo- MTN Cameroon Show less Projects: Uminah Jordan WIMAX & LTE new build project (November 2015- February 2016)• Leading implementation of all Huawei WIMAX BTS solutions.• Managing requested Hardware and manages subcontractor resources of the project.• Managing the Subcontractor Resources to supply work need. Orange Jordan 2G,3G & LTE swap project (March 2015- September 2015) First RNC/BSC engineering design/Integration/Acceptance. RNC Commissioning and integration since the delivery till achieving the first call. Coordinates and inspects all installation done by subcontractor. Onsite training for subcontractors. Mentor for new local employees. Show less OTA Algeria project (July 2014- February 2015) Performing Level 2 troubleshooting for all the hardware & software problems. RNC and NodeB software Upgrade, patches applying and integrations. Performing all the software modification for BTS3900 ex. (S/W upgrade, Features modification, applying optimization Work orders…etc). Make daily, weekly and monthly reports for the network. Customer Interface and ensure Customer Satisfaction Providing & supporting the customer Optimization & Quality teams with analysis for KPIs problems. Providing training to FM engineers and new local wireless engineers to improve their knowledge, technical level and performance. Show less Troubleshooting 2G & 3G alarms.- Insuring that network alarms resolved within SLA.- Resolving Trouble Tickets issued by optimization for network performance alarms.- Ensuring planned outages are carried out/rolled back in maintenance window.- Ensuring Alarm threshold and Escalte to relevant parties to act on corrective of Alarms detected.- Supervising sites acceptance procedure and ensure that on/air sites are alarms free.- Investigating reasons of out of service network elements, and reporting it to higher levels of authority in the Network Operation Center.- Conducting first level diagnostic in isolating and identifying the fault location before escalating to field Support team.- Mananging all activity reports and keep record of faults and resolutions and support documentation. Show less

  • Senior Wireless Engineer

    Mar 2016 - now

  • Wireless Implementation Team lead

    Mar 2015 - Feb 2016

  • Wireless Implementation Engineer

    Jun 2014 - Feb 2015

  • BSS FO Engineer

    Jan 2012 - May 2014