Albert Chenyen

Experience

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  CapitalArts

  Feb 2001 - Nov 2004

  Graphic Designing / Client Servicing

  - Developing and implementing Print/Graphic Design solutions- Managing client portfolio of The Bombay Stock Exhcange- Organize campaigns for conferences, seminars and events- Assisting in the preparation of various presentation/press packs and editorial matter needed for various coverage- Mapping client’s need and providing them with best solutions to suit their requirements- Coordinate with suppliers and contractors- Produce support materials such as invoices, forms, reports, schedules and presentations pertaining clients Show less

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  Lloyd Owen International

  Jan 2005 - Dec 2006

  Project Coordinator

  • Prepared delivery documents, convoy reports, monthly timesheets and daily and monthly status reports• Handled planning, forecasting & analysing tasks of delivery process with diff. teams• Maintained all documents of project's various processes and made updates in electronic filing system• Managed 100% delivery documentation reports of 5 transport companies involving transportation of benzene to Iraq• Researched & implemented productivity improvement solution with savings of 600 man-hours, KD8500 annually. Show less

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  Alam Al Tassameem Advertising Company

  May 2007 - Oct 2009

  Graphic Designer

  • Conceptualized and designed artworks based on client's requirements• Managed production projects from beginning to end, ensuring that they are up to standards from the concept phase to the final delivery of each project.• Derived the costing and printing estimates for banners, artworks and signage• Reviewed the artworks produced by other team members and ensured high quality• Estimated the time required to complete the design effort and providing quotes for clients• Conceptualized and executed the signage campaign across Kuwait• Provided accurate and timely quotes to clients, with response rate and SLA more than 95%• Successfully organized exhibition booths for organizations like NBK, Viva etc. across Kuwait Show less

• 

  Alshaya Group

  Oct 2009 - now

  • Responsible to manage the programs and plans to delivery for large streams of work which includes managing a team of project managers, product owners, designers and implementation team.• Supporting teams to ensure Products are developed and delivered in a timely manner.• Design to-be solution including functional design and process design, between business & IT teams.• Ensured effective preparation and delivery of all project events, meetings and production of necessary documentation.• Planned and facilitated project review meetings to expedite requirements and resolution of project issues.• Responsible for capturing and documenting business requirements.• Engaging with the vendors to ensure that the requirements are being met.• Conducting review and go live of a site with Strategic management after the closure of UAT window and prior to launch.• Responsible for the Monitoring / tracking and implementing the deliverable against the scope and project plan, while keeping the stakeholders up to date with the work in progress• Manage business stakeholders across corporate functions including; finance, logistics, customer service, Audit and IT.• Create and manage project documents such as Project Scope and Project Plan.• Manage and own multiple complex projects through the process of estimation, establishing and maintaining the processes to manage and balance the scope, time, cost, quality, communication, performance and risk.• Hands on experience with eCommerce portals such as Magento, including order management, customer management, product management, CMS, delivery Matrix configuration, promotions/cart rules, payment gateway. • Responsible for effective client communication and stakeholder management. Show less • Managed corporate communications channels internally and externally:• Corporate website (alshaya.com): maintain and update the corporate website on a daily basis to ensure it is current and fully functional.• Coordinate with brand and central teams to ensure the information on the website is accurate and up to date.• NewsLive: Manage the workflow for all content and processes related to NewsLive. • Worked with IT and other teams to troubleshoot and maintain a functional and easily accessible channel.• Managed the Alshaya’s intranet (MyAEP): maintain all content and processes related to MyAEP to keep it current and fully functional.• Maintain and update other corporate microsites, including Alshaya’s Retail Academy and Alshaya Careers website.• Monitor trends and usage statistics and resolved issues across different communication channels• Worked as the project lead for the corporate internet development• Constant liaison with IT team for development and upkeep of the intranet and website• Design, build and develop dashboards for web analysis• Produce weekly, monthly, quarterly, and annual reports & analyses of the performance and impact of corporate channels.• Worked with Central digital marketing teams to deliver an integrated Omni-channel single view of the customer• Support with corporate templates, presentations, and guidelines for various departments• Develop and managed project plans, change request for existing solutions and documentations Show less • Co-ordinated with cross-functional teams of printers, writers, photographers, area managers and marketing specialists• Supported the production of internal and external communications’ publications and materials• Designed monthly newsletters, weekly, monthly reports, trackers for various campaigns and project teams• Conducted Mystery Shopping orientation for newly hired candidates• Tracked, monitored and reported incidents related to Mystery Shopper’s for immediate action• Ensured data accuracy and quality by checking, verifying and accepting visits uploaded to Mystery Shoppers• Developed in-house designs for multiple projects, brochures, flyers, adverts, catalogues and department presentations• Interviewed and recruited potential candidates for the Mystery Shopping programme• Analyzed, evaluated and grew insights from feedbacks received from stores and shared with teams for action• Trained Mystery Shoppers on standard operating procedures and reporting process follow-up Show less

  • Senior Manager, Digital Delivery

    Jul 2021 - now

  • Project Manager, Digital Delivery

    Jan 2019 - Jun 2021

  • Asst. Project Manager, Digital Delivery

    Dec 2017 - Dec 2018

  • Corporate Communications Executive

    Aug 2012 - Nov 2017

  • Internal Communication Officer (Group Customer Care)

    Oct 2009 - Jul 2012