Michael Connors

Experience

• 

  The Results Companies

  Aug 1991 - Nov 1997

  Financial. operational, client services responsibilities. Started-up company grew to over 800+ agents across 3 call centers within 18 months. Client base consisted 75% outbound C to B for AT&T, Chase, Discover Card and many other fortune 500 clients. Also extensive knowledge and growth with B to B outbound sales with a publicly traded telecommunication company. TQI book of business included 25% of inbound retention and customer care for AT&T. Responsible for complete start up of call center operations including technology, HR, management and agent staff, training, QA of over 14 facilities domestically. Oversee day to day performance and quality of call center operations with an internal staff of 15 account managers.

  • Owner - Results Companies Corporate Show Facility

    Jan 1995 - Nov 1997

  • Director Call Center Start-ups

    Aug 1991 - Jan 1995
• 

  United Telecommunications

  Dec 1997 - Jun 1999

  Managing Partner

  Partner with Dennis Holt of Western Interactive media, the largest reseller of Advertising. Took over operations of our 3 call centers with over 700 agents and grew the business with AT&T and several Insurance and Financial Services clients. Responsible for company growth, financial profitability and overall company structure.

• 

  The Results Companies

  Jun 1999 - Jul 2009

  Overall responsibility for creating operational standardization and scalability throughout operations in 27 centers. Developed online call center university and certifications for all leadership positions. P&L and performance/quality management of call centers. Total revenue in excess of 200mm per year working for all fortune 500 clients. Chase, Virgin Mobile, Discover, Wellcare, Sirius XM Radio, Amway, Nextel, and other large financial services, wireless, healthcare and sales campaigns.www.resultscompanies.com Show less

  • Senior Executive - Vice President of Operations

    Jun 2000 - Jul 2009

  • Vice President of Operations and Product Development

    Jun 1999 - Jun 2001
• 

  American Home Agent Association - An ION Company

  Jan 2010 - now

  Managing Partner

  We are a nonprofit association that represents companies offering call center placement through our extensive network of Domestic, Nearshore and Offshore call centers with a heavy focus on Home Agents Domestically.. There is no cost for you to join the American Home Agent Association, and jobs offer free training and there is no investment required for any work at home job made available through our association. Inquire at: http://www.americanhomeagentassociation.org

• 

  ION Companies

  Aug 2013 - now

  ION Companies provides Call Center Services, Online Marketing, Software solutions, and Capital Investments through our group of companies. Our Call Center and marketing efforts have a heavy emphasis on Educational Lead Generation services for large lead aggregators and direct Schools and Universities through Education Match Inc.. ION is different than other companies, IONnet: Online CRM portal is more than just a CRM. IONNet's cutting edge lead process system designed to fill any volume required at a increased ROI for our clients.. IONNet CRM portal offers employees at every level the information and tools required to make smart business decisions real-time and ensure processes are followed and adhered to. The success of ION has been the ability to act as an extension of our clients. Our team coupled with our innovative CRM, dialing platform and scripting tool offers the flexibility to handle various lines of business with a quick set-up time, full quantifiable measurements of hiring, training, OJT and graduation results. Each employee maintains a full profile for their life cycle including application, training results, QA scores, meeting notes and all customer interactions at a click of a button. IONNet all acts as a notification tool of updates with testing and allows agents to listen to their calls and attend scheduled calibration sessions without leaving their desks.ION believes in fire prevention NOT fire fighting. These practices and tools allow ION to truly offer consistent training, ensure full compliance while making it easy to scale quicker without losing quality. Furthermore, we offer every client access to their campaign agents and management sections to offer complete transparency that clients today aren't truly provided. Please stop in and inquire about how ION can solve your call center, marketing, and financial services needs. Visit us: www.ionglobalsolutions.com Show less Education Match, an ION Company, provides Educational Lead Generation services for large lead aggregators and direct Schools and Universities. With our state of the art system and quality processes, we deliver the highest quality leads to our growing client base. Our corporate call center is located in beautiful Coral Springs, Florida. EMI also employs our 3rd party Quality Staff in our nearshore center located in Capital of Jamaica which allows EMI the ability to review every call within 30 seconds of completion for agents who are either less than 30 days tenured or those needing additional support in specific areas.. All this is managed thru IONNet which is a complete proprietary CRM driving seamless reporting throughout the entire management teams and locations.Visit us: www.EducationMatch.biz Show less

  • Founder

    Jan 2010 - now

  • Founder - CEO

    Aug 2013 - now
• 

  Education Source, Inc - An ION Company

  Mar 2014 - Sept 2014

  Partner - Chairman

  Education Source provides Educational Lead Generation. ION has recently sold this company to focus on its own brand Education Match, Inc.